Ernst & Young

Global professional services: consulting, assurance, tax

Manager – Technology Transformation and AI

Technology & Systems ConsultingPosted on Nov 9

Full-timeColombo, Sri LankaNo salary listedIn-person

About the Job

Requirements

At least 5 years of experience in AI-led technology transformation, digital service, or AI-enabled operations improvement.
Industry experience across B2B, professional services, technology, manufacturing, leisure, consumer, healthcare, plantation, insurance, or financial services sectors.
Hands-on experience with AI, automation, analytics, customer relationship management, enterprise resource planning, core banking or insurance, service platforms, or digital workflow tools.
Experience with cloud-based technology such as Azure, AWS, or GCP.
Experience in cost optimization, including financial analysis, technology vendor management, strategic planning, and process improvement.
A bachelor's or master's degree in AI, Machine Learning, Data Science, IT, Statistics, Engineering, Computer Science, or a related field.
ToGAF, enterprise architecture domain-related, Scrum, ITIL, or technology vendor certification such as Microsoft, AWS, or Oracle certification.
Ability to use effective written and verbal business communication when interacting with clients and team members.

Responsibilities

Assist clients with developing and implementing AI-led technology strategy and transformation initiatives, including business cases.
Lead workstreams within AI-led technology transformation programs from current-state assessment through roadmap design, implementation planning, and adoption support.
Assess processes, user journeys, operating models, channel mix, agent workflows, knowledge management practices, and performance metrics to identify improvement opportunities.
Design AI-enabled operating models, blueprints, automation use cases, governance structures, and adoption roadmaps aligned to client business outcomes.
Partner with technology, data, and business teams to translate business pain points into business requirements, solution concepts, process maps, and delivery-ready backlogs.
Develop business cases and benefits models to quantify business impact.
Ensure delivery quality across assigned workstreams, including scope management, stakeholder coordination, milestone tracking, issue resolution, and executive reporting.
Support change management and adoption activities to improve stakeholder readiness, responsible AI usage, and operational sustainability.

Manager – Technology Transformation and AI

EY exists to shape the future with conﬁ dence, helping to create long-term value for clients, people and society. At EY Sri Lanka, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. You will be given the opportunity to work and take responsibility in challenging engagements and gain exposure across various sectors.

The Opportunity

The Manager – Technology Transformation and AI will drive AI-led technology transformation initiatives combining strategy, AI solution design, process improvement, and delivery excellence. The role will support clients on business and digital enablement through responsible use of AI, automation, analytics, and workﬂ ow orchestration. You will work with senior stakeholders to identify transformation opportunities, shape practical roadmaps, and deliver measurable improvements in user experience, productivity, quality, and operating efficiency.

Key Responsibilities

Assist clients with the development and implementation of AI-led technology strategy and transformation initiatives, including developing business case
Lead workstreams within AI led technology transformation programs from current-state assessment through roadmap design, implementation planning, and adoption support
Assess processes, user journeys, operating models, channel mix, agent workﬂ ows, knowledge management practices, and performance metrics to identify improvement opportunities
Design AI-enabled operating models, blueprints, automation use cases, governance structures, and adoption roadmaps aligned to client business outcomes
Partner with technology, data, and business teams to translate business pain points into business requirements, solution concepts, process maps, and delivery-ready backlogs
Develop business cases and beneﬁ ts models to quantify business impact Ensure delivery quality across assigned workstreams, including scope management, stakeholder coordination, milestone tracking, issue resolution, and executive reporting
Support change management and adoption activities to improve stakeholder readiness, responsible AI usage, and operational
sustainability

Required Skills & Experience

5 to 8 years of experience in AI-led technology transformation, digital service, or AI-enabled operations improvement
Industry experience across B2B, professional services, technology, manufacturing, leisure, consumer, healthcare, Plantation, Insurance or ﬁnancial services sectors
Hands-on experience with AI, automation, analytics, CRM, ERP, Core Banking/Insurance, service platforms, or digital workﬂow tools
Strong stakeholder management, communication, problem-solving, and project delivery skills
Experience in cloud-based technology e.g Azure, AWS, GCP
Experience in cost optimization including ﬁ nancial analysis, technology vendor management, strategic planning and process improvement
ToGAF or any EA architecture domain related certiﬁ cation, Scrum, ITIL certiﬁ cation or any technology vendor certiﬁcation (Microsoft, AWS, Oracle etc)
Ability to use effective written and verbal business communication skills when interacting with clients and team members

Education & Certiﬁcations

Bachelor’s or master’s degree in AI, Machine Learning, Data Science, IT, Statistics, Engineering, Computer Science, or related ﬁelds

What Working at EY Offers

Growth and learning opportunities
Flexible working arrangements
Global exposure
Purpose-led work

What’s in it for You?

A more personal or engaging section to describe the value proposition for candidates. Feel free to highlight the team culture, innovation, and impact

How to Apply

If interested, post your resumes with the names and contact details of two non-related referees, to [email protected]. Please state
“Manager – Technology Transformation and AI position applied”. All applications must be submitted by 31st of December 2026.

About the Company

Ernst & Young

Global professional services: consulting, assurance, tax

EY (Ernst & Young) provides professional services at a global scale, offering consulting, assurance, tax, and transaction advisory services. It serves clients across industries such as technology, media, real estate, hospitality, and construction. Instead of selling a single product, EY works with clients through tailored engagements where cross-disciplinary teams analyze challenges, design strategies, perform audits, help with tax planning, and assist with mergers or divestitures. What sets EY apart is its worldwide reach and integrated service model, industry-specific expertise, and focus on responsible business practices like sustainability, cybersecurity, and workforce flexibility. EY’s goal is to help organizations improve performance, manage risk, and achieve sustainable growth while building a better working world.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Boston, MA
Founded: 1991

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