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Citylogix

AI-powered asset management for smart infrastructure

IT Specialist

System AdministrationPosted on Nov 9
Full-timeMontreal, QC, CanadaNo salary listedIn-person

About the Job

Requirements

  • Strong troubleshooting skills across hardware, software, and networking environments.
  • Experience with cloud infrastructure, particularly AWS.
  • Hands-on knowledge of Windows Server and Linux systems.
  • Familiarity with networking technologies, including VPNs, firewalls, and Ubiquiti equipment.
  • Experience managing identity and access systems, such as Active Directory.
  • Ability to manage multiple priorities independently in a fast-paced environment.
  • Strong documentation, communication, and collaboration skills.
  • Relevant experience in technical support and systems administration.
  • Knowledge of cloud environments, such as AWS.
  • Good knowledge of Windows Server and Linux systems.
  • Knowledge of networking technologies, including VPNs, firewalls, and Ubiquiti equipment.
  • Experience managing access systems, such as Active Directory.
  • Ability to work independently and manage multiple priorities.
  • Good communication and documentation skills.

Responsibilities

  • Provide day-to-day technical support across hardware, software, and network systems, ensuring timely resolution of issues.
  • Manage and resolve incidents and service requests through a ticketing system while maintaining service-level agreement performance.
  • Administer user accounts, permissions, and access across systems, networks, and cloud platforms.
  • Maintain directory services, including Active Directory, authentication, and group policies.
  • Perform system maintenance, including updates, patching, and backups, to ensure stability and business continuity.
  • Monitor and validate backup systems, including periodic recovery testing.
  • Configure and support network infrastructure, including VPNs, firewalls, endpoint security, and Ubiquiti environments.
  • Deploy and maintain laptops, desktops, mobile devices, and other IT equipment.
  • Support onboarding and offboarding processes with HR, including account setup, access provisioning, and device management.
  • Maintain clear and accurate IT documentation, including standard operating procedures and asset inventories.
  • Support AWS cloud environments, including compute, storage, and networking.
  • Contribute to IT projects such as system upgrades, migrations, and infrastructure improvements.
  • Develop scripts and automation workflows to improve operational efficiency.
  • Promote IT best practices and provide user training on security and tools.
  • Enforce IT security policies, including access control and vulnerability management.
  • Monitor system and network performance, proactively identifying and resolving risks.
  • Liaise with third-party vendors and escalate complex issues when needed.
  • Participate in disaster recovery and business continuity planning and testing.
  • Provide technical support to users across hardware, software, and networks, and follow up on requests.
  • Manage incidents and requests through a ticketing system according to established priorities.
  • Administer user accounts, access, and permissions across systems and platforms.
  • Maintain directory services, including Active Directory, authentication, and security policies.
  • Perform necessary system updates, patches, and backups.
  • Monitor backups and conduct periodic restoration tests.
  • Configure and maintain network equipment and infrastructure, including VPNs, firewalls, endpoint security, and Ubiquiti equipment.
  • Install, configure, and maintain IT equipment, including computers, laptops, peripherals, and mobile devices.
  • Support employee onboarding and offboarding by configuring access and equipment.
  • Maintain current IT documentation, including procedures, inventories, and configurations.
  • Contribute to IT projects, including upgrades, migrations, and system improvements.
  • Contribute to task automation to improve operational efficiency.
  • Raise user awareness of IT security best practices.
  • Apply the company's IT security measures.
  • Monitor systems to proactively identify and correct anomalies.
  • Collaborate with external vendors as needed.
  • Participate in business continuity and disaster recovery activities.

Desired Qualifications

  • Experience with automation or scripting, such as PowerShell, Bash, or Python.
  • Exposure to endpoint security tools and monitoring platforms.
  • Experience in a scaling startup or technology-driven environment.
  • Knowledge of scripting languages, including PowerShell, Bash, or Python.
  • Experience with IT security or monitoring tools.
  • Experience in a growing environment.

About the Company

Citylogix

AI-powered asset management for smart infrastructure

Citylogix delivers AI-powered enterprise asset management for smart city transportation using its Streetlogix SaaS platform. It helps municipalities manage, visualize, and analyze roads, sidewalks, signs, and pavement markings by creating a digital twin, computing a Pavement Condition Index, and flagging defects like potholes. Data is collected non-disruptively through ScanVans/ScanCars equipped with LiDAR, HD cameras, ground-penetrating radar, and microphones, then processed in an AI-driven analytics engine and shown in a web GIS portal. The company differentiates itself with in-traffic data collection, an integrated analytics platform, and a municipal-focused client base (450+ municipalities/counties in North America), aiming to improve maintenance planning, budget decisions, and overall asset performance.

Company size
11-50
Company stage
Seed
Total funding
$880K
Headquarters
Wakefield, MA
Founded
2015

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