Technical Writer - Service Operations

XNRGY Climate Systems is a North American leader in the sustainable design and advanced manufacturing of custom air-handling and liquid-cooling systems. With decades of HVAC engineering and manufacturing expertise, XNRGY delivers innovative, energy-efficient solutions for mission-critical industries, including hyperscale and modular data centers, healthcare, life sciences, semiconductors, and advanced manufacturing.

We are seeking an experienced Technical Writer, Service Operations to convert complex engineering knowledge into clear, controlled content for our centrifugal chillers and related liquid-cooling products. This is a true technical-authoring role focused on complex industrial equipment. We are specifically looking for an industrial equipment technical writer with real engineering drawing literacy (P&IDs, electrical schematics, control drawings, equipment submittals) and practical controlled-document experience who will develop and maintain startup procedures, checklists, field records, installation/operation/maintenance (IOM) manuals, service bulletins, and quick-reference materials that field technicians can execute in safety-critical environments.

You will inherit a substantially developed technical library (50 documents), work closely with engineers and technicians, own the controlled-document process, and help establish structured, reusable content that can later support a technician-facing troubleshooting application.

Key Responsibilities

• Author and maintain executable field procedures, checklists, IOM content, service bulletins, and training support materials using clear action verbs, acceptance criteria, and stop-gates.

• Work from engineering drawings, submittals, supplier literature, and interviews with engineers and technicians.

• Maintain the controlled-document system (register, revision control, change notices, approvals, and withdrawal of superseded content).

• Create technical illustrations and design practical field forms usable on paper or tablet.

• Structure reusable content for consistency across channels and future application delivery.

• Observe technicians in factory, test-cell, and customer-site environments and incorporate feedback.

• Collaborate with Product Engineering, Service Operations, Training, and the application-development team.

Required Qualifications

• Bachelor’s degree in mechanical or electrical engineering or similar (or equivalent trade qualifications + demonstrated engineering-level competence).

• 5+ years authoring procedural, maintenance, service, or IOM documentation for industrial, mechanical, electrical, energy, or comparable complex equipment.

• Portfolio of true technical procedural documentation (marketing or general business writing samples will not qualify).

• Ability to interpret piping and instrumentation diagrams, electrical schematics, control drawings, general-arrangement drawings, and equipment submittals.

• Working familiarity with HVAC, refrigeration, rotating equipment, power electronics, or a comparable industrial domain.

• Familiarity with electrical and mechanical safety requirements (LOTO, stored energy, DC-bus discharge, arc-flash, energized work, rotating equipment).

• Practical experience in a controlled-document or quality-management environment (revision control, approval routing, change notices).

• Advanced Microsoft Word skills; competence with PDF production, technical-illustration tools, and a version-control or document-management system.

• Exceptional written English and the ability to extract undocumented knowledge and convert it into content engineers and technicians can validate.

• Willingness to complete a technical-writing assessment.

Preferred Qualifications

• Trade qualification combined with an engineering degree.

• Structured-authoring experience (DITA, S1000D, CCMS, or comparable).

• OEM equipment IOM or field-service literature experience.

• Content ownership experience with a technician-facing mobile or web application.

• Ability to derive illustrations from CAD; refrigerant-handling certification or HVAC field experience.

• Experience supporting data centers or other mission-critical facilities.

What XNRGY Offers

• Competitive salary with a bonus incentive plan

• Medical, dental, and vision insurance

• 401(k)

• Employee assistance program

• Paid time off

• A dynamic team open to change and innovation

• The opportunity to participate in a green-industry transformation supporting the AI revolution

• A fast-growing environment where entrepreneurial spirit is recognized

• An inclusive and diversity-friendly workplace

• Career-advancement opportunities—XNRGY promotes internal growth

At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives is essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and are eager to contribute to a more positive environmental future.

Are you ready to join our driven team? Join a company that values Courage, Community, Climate, Customer, and Coherence. Be part of carving our footprint and joining a winning team!