Field Hardware Support Engineer

Responsibilities & Qualifications

In this role you will install, configure, and maintain AV equipment (displays, projectors, audio systems, video conferencing, cameras, control systems) in support of the National Reconnaissance Office (NRO). The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership. 

RESPONSIBILITIES

• Perform preventive maintenance, fault isolation, and repair of AV hardware in classified and general-purpose spaces. 
• Support live events, briefings, and demonstrations; ensure AV systems are operational and provide on-site technical assistance. 
• Coordinate with system administrators and vendors for Tier 2/3 escalations and equipment repairs. 
• Document all service activities, equipment inventory, and configuration changes in the ITSM/ticketing system. 
• Adhere to government security protocols, to include the handling of classified materials and controlled access areas. 
• Participate in on-call rotation for after-hours and urgent support needs. 
• Assist with system upgrades, cabling, and physical infrastructure improvements. 

REQUIRED QUALIFICATIONS

Experience:

• 2 years of hands-on field support experience installing, maintaining, and troubleshooting AV, broadcast, or IT hardware in an operational or mission-critical facility.  

Certifications:

• CompTIA Security+ 
• Manufacturer Trainings (ex. Evertz, Extron, Crestron) 
• CTS (CTS-I, CTS-D) preferred

Education:

• Associates degree or equivalent technical/vocational training in electronics, AV, or IT hardware. 
• Equivalency: High school diploma plus 6 years of directly relevant hands-on hardware support experience in lieu of a degree. 

Clearance:

• Must possess a Top Secret/SCI with Polygraph

Overview

We are seeking a Field Hardware Support Engineer to join our team in Aurora, CO. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Buckley Space Force Base, Aurora, CO
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizenship
• Active TS/SCI with Polygraph clearance

WAGE INFORMATION

Target salary range: $60,000.00 - $110,000.00.  The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.  The displayed salary is one component of the total compensation package for employees. 

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. 

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.