All Accor

Global hotel management, franchising, loyalty program

Doorman

Hotel Guest ServicesPosted on Nov 9

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A college graduate or equivalent qualification from a recognized institution.
At least one year of professional experience in a doorman or guest services role within a hospitality environment.
Demonstrated proficiency in guest relations and complaint resolution.
Comprehensive knowledge of health, safety, and security protocols.
Compliance with professional appearance and demeanour standards.
Fluency in English.

Responsibilities

Review and update the logbook.
Maintain a smart, well-groomed appearance and a friendly, cheerful disposition.
Oversee day-to-day operations.
Assist guests with their luggage.
Report regularly on happenings to the Front Office Manager.
Know fire and first-aid procedures.
Handle guest complaints and report them to the manager.
Perform according to Operational Standards Manual standards and the company’s values and core behaviours.
Attend training classes according to schedule.
Cooperate respectfully with the team and other departments.
Stay informed about daily activities and maintain product knowledge of hotel facilities.
Open the hotel’s main door, greet guests on arrival and departure, and direct them appropriately.
Handle guest luggage promptly and efficiently throughout arrival, stay, departure, and storage, while ensuring its safety and security.
Ensure every piece of luggage has a baggage claim tag.
Park guests’ and visitors’ vehicles in the designated hotel parking area.
Resolve guest complaints and requests, and liaise with the relevant department to ensure prompt follow-up.
Handle issuance of guest room key cards and maintain effective control for guest security.
Report unusual occurrences or requests to the Concierge desk.
Follow hotel accident-prevention policies.
Maintain the Concierge desk area in an efficient, clean, safe, and hygienic condition.
Check hotel situation, occupancy, functions, groups, and VIPs.
Provide friendly and courteous service and respond promptly to guest requests and inquiries.
Communicate relevant information to the next shift at the end of the shift or day to support smooth operations.
Coordinate and share information with Concierge, Front Office, and other departments.
Handle all guest requests effectively.
Remain familiar with company documentation, especially the relevant Operational Standards Manual for the area of responsibility.

Desired Qualifications

Additional languages are advantageous.

Job Description

Planning and organising:

Review and update Logbook.
Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times.
Oversee the day to day operations.
Assist guests with their luggage.
Report regularly on happening to FOM.
Aware of fire & first aid procedure.
Handle guest complaints and report to manager.
Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
Proper grooming at all times.
Attend training classes as per schedule.
Show fullest cooperation and respect within the team and other departments.
Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations:

Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
Ensure the prompt and efficient handling off all guest luggages on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
Assure that every luggage is covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Report any unusual occurrences or requests to the Concierge desk.
Be aware of the hotel accident Prevention Policies.
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
Check Hotel situation, occupancy, functions, groups, VIPs.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Co-ordination and information with the Concierge, Front Office and other departments.
To effectively handle all guest requests.
He is familiar with all related company documentation and especially with the relevant Operational Standards
Manual for his field of responsibility.

Qualifications

College Gradutate or equivalent qualification from a recognised institution
Minimum one year of professional experience in a doorman or guest services role within a hospitality environment
Demonstrated proficiency in guest relations and complaint resolution
Comprehensive knowledge of health, safety, and security protocols
Professional appearance and demeanour standards compliance
Fluency in English; additional languages are advantageous

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.

All Accor

Doorman

About the Job

Requirements

Responsibilities

Desired Qualifications

Job Description

Qualifications

Additional Information

About the Company

All Accor

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