GLORY

Automates cash handling with cash recyclers

Entry-Level Field Service Engineer

Equipment Field ServiceUpdated on Nov 13

Full-timeRemote in UKNo salary listed

About the Job

Requirements

A full UK driving licence is required.
An interest in and understanding of engineering or technology, demonstrated through a college course, projects, hobbies, or practical experience, is required.
Comfort using a Windows laptop and learning new software is required.
Some workplace experience—such as a part-time job, placement, internship, volunteering, or similar—is required to demonstrate reliability, punctuality, and customer focus.
A professional, customer-friendly approach is required when representing the company on site.

Responsibilities

Start the day from home, travel to customer sites, and manage jobs through the field service system.
Meet customers, understand reported issues, keep them updated, and resolve the problems.
Use a Windows laptop to review system logs, run checks, and record work.
Carry out basic connectivity and setup tasks, including LAN connections, IP settings, and accessing device interfaces.
Perform preventative maintenance, including cleaning, checks, and basic adjustments, and replace modules or parts when needed.
Test equipment and document completed work before leaving the site.
Use quieter periods for structured learning and training modules.
Work to agreed service levels, carrying out mostly planned maintenance and scheduled visits.
Prioritise time-critical site issues with support from scheduling and technical teams, aiming for a first-time fix and minimal customer disruption.
Participate in a weekend and bank holiday support rota; additional weekend cover may be taken when available.

Desired Qualifications

Basic networking knowledge, such as Ethernet or LAN use, understanding IP addresses, and simple connectivity checks.
Experience setting a static IP, logging into a router, or troubleshooting a home internet connection with an understanding of the underlying logic.
Experience or background in engineering, IT, or technical courses; PC building; retail, hospitality, or customer service; practical hobbies such as vehicle or bike work, electronics, DIY repairs, or Arduino/Raspberry Pi.

An excellent entry point into engineering
If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.

Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

This is a field role, so start/finish times vary with customer needs and travel.
Core hours apply; however, because of the nature of the job, flexibility is required.

Weekend rota & earning opportunity

This role includes participation in a weekend/bank holiday support rota with additional pay.
Potential of additional earnings through Weekend and Bank Holiday Rota participation.
Opportunities to earn more by taking on additional weekend cover when available.
Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression
Progression opportunities exist for the right person, including:

Technical progression (advanced diagnostics, product expertise, specialist support).
Leadership/management progression (coaching, planning, field leadership).

What you’ll do

Start your day from home, head to customer sites, and manage jobs through our field service system.
Meet the customer, understand the issue, and keep them updated as you resolve the problem.
Use a Windows laptop to review system logs, run checks, and record your work.
Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
Test the equipment and clearly document what you’ve done before leaving.
Use quieter time for structured learning and training modules.

Service levels & priority work

You’ll work to agreed service levels (SLAs) that help keep customer sites running.
Most work is planned maintenance and scheduled visits.
When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
Our aim is always a first-time fix and minimal disruption for the customer.

Training & support

Structured onboarding and shadowing.
Product training and access to learning modules/Academy development.
Ongoing support from schedulers, technical support, and field leadership

Essential:

Full UK driving licence.
Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
Comfortable using a Windows laptop and learning new software.
Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
A professional, customer-friendly approach — you represent GLORY on site.

Preferred:

Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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