Fleet Operations Manager

A Day in the Life:

The Manager Fleet Operations plays a pivotal role in managing our corporate fleet to ensure optimal availability for the rental operation. This includes overseeing the in-fleeting and de-fleeting processes, ensuring minimal downtime through managing OOS categories, retrieval of fleet from non-corporate locations and ensuring the fleet is physically accounted for on a regular basis. The Manager Fleet Operations will work closely with Area GMs to coordinate proper distribution of the fleet between areas and will communicate with other corporate cities to coordinate vehicle movements as required. 

What You’ll Do:

New Vehicle In-Fleeting 

• Communicate with delivering dealers on delivery timing and associated items.
• Ensure new vehicles are installed in Cars Plus within 48 hours of arrival.
• Monitor OEM status tape to determine timing on new vehicle arrivals and plan resources accordingly.
• Communicate with Tech Ops Department to ensure PDI process is occurring within required fleeting timelines.
• Arrange licensing as required to correspond with in-fleeting timelines.
• Assist with vehicle installation as required.
• Coordinate all plate renewals with the ministry on an annual basis.

Out Of Service / Inventory Control

• Monitor all Non-Tech Ops Out of Service buckets (Admin, Research, Registration, Turnback, Stolen, Legal Hold and New Fleet) to ensure the resolution of outstanding items within a timely manner and to meet targeted OOS percentages. 
• Ensure proper scanning of units on distribution lots to provide accurate visibility on the location of the fleet.
• Coordinate retrieval of vehicles from non-corporate locations (Out of Town) within a timely manner. 
• Ensure a monthly physical inventory is conducted on the entire pool fleet.
• Researching location of missing vehicles on telematics portholes and communicating with Tech Ops for retrieval from impounds. 
• Ensuring HOT (stolen) vehicles are processed. 
• Coordinate with the Distribution department on the retrieval of all safety recall vehicles for delivery to Tech Ops department for processing.
• Coordinate movement of vehicles into and out of the pool as directed by the fleet department.

Vehicle Disposal

Repurchase Turnbacks:

• Coordinate the retrieval of all repurchase turnback units from rental locations for processing.
• Coordinate inspection process and required vending for reconditioning and delivery to auction within required timeframes, while ensuring vehicle progress is properly noted on tracking template.
• Coordinate all required documentation associated with repurchase units as required by the OEM (RIMS – GM).
• Ensure vehicles are properly idle sighted to auction upon arrival.
• Follow up with the auction on vehicle acceptances (sign off).
• Coordinate resolution of rejected vehicles with the auction and vendors. 
• Ensure vehicles are suspended immediately upon receipt of auction acceptance.

Car Sales:

• Coordinate the retrieval of all grounded car sales vehicles with priority on pre-sold units.
• Ensure delivery to disposal areas as directed by the Remarketing department (RHP or Auction).
• Ensure vehicle registrations are being processed in a timely manner to the auction/buyer.
• Ensure vehicles are properly idle sighted to disposal areas upon arrival.

Telematics:

• Coordinate the timely retrieval of vehicles requiring GeoTab device installation to achieve targeted connectivity levels.
• Secure and distribute new Geotab devices to Tech Ops department as required. 
• Coordinate “in vehicle” telematics procedures as required.

TNC:

• Locating and retrieving selected units for TNC usage.
• Adjust model code for vehicles assigned to TNC.

What We’re Looking For:

• Advanced Microsoft excel skills
• Detail oriented individual, operating at a very high level of accuracy
• Experience working with telematics platforms including Geotab is a plus but not required
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Able to thrive in dynamic environments and navigate with confidence and agility

• Excellent verbal and written communication skills 

• Results driven, ability to make decisions and help solve problems.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.

What You’ll Get:

• 40% off any standard Hertz Rental    
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including Pension Plan employer matching
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

#zip