Social & Community ServicesResidential & Direct Support
About the job
Requirements
A high school diploma or GED is required.
Current or prior registration as a certified nurse assistant, home health aide, or personal care aide, or one year of experience providing services to people experiencing homelessness or adults residing in a facility subject to oversight by the Department, OPWDD, OMH, or OASAS.
Ability to remain calm, composed, and decisive in high-pressure or stressful situations.
Strong verbal and written communication skills and ability to engage diverse populations with dignity and respect.
Ability to show empathy and compassion for people experiencing homelessness while enforcing rules and maintaining professional boundaries.
Ability to work independently with minimal supervision and collaboratively with a team.
Basic computer literacy, including email, documentation, and data entry, and ability to follow written instructions and safety procedures.
Willingness to comply with organizational policies regarding communicable disease screening and mandatory immunization requirements.
A mature walk with Jesus Christ.
Responsibilities
Ensure residents have dignified access to meals, hygiene supplies, and clean bedding.
Communicate with residents’ clinical care teams, including primary care providers, behavioral health, and home health providers, to support continuity of care.
Provide minimal assistance with activities of daily living and encourage participation in Mission programs.
Monitor resident behavior proactively and address and defuse conflicts tactfully.
Collaborate with Security to maintain a safe environment and conduct regular rounds and safety checks or searches as required.
Enforce RCU rules and regulations fairly to maintain order.
Respond to emergencies and crisis situations as a first responder, using de-escalation techniques to support residents in emotional distress.
Contact emergency services when necessary and follow established safety and health protocols.
Facilitate RCU procedures for arriving and departing residents.
Monitor and document medication intake and health observations accurately.
Report vacated units and prepare them for new residents by cleaning and setting up furniture; assist with supply and donation distribution.
Maintain accurate occupancy records and complete detailed shift reports.
Respond to and de-escalate crisis situations and support residents experiencing emotional distress or other crises.
Desired Qualifications
Experience working with vulnerable populations is a plus.
Description
Resident Assistant for RCU
Shifts Available: 1st PT, 2nd-FT
Buffalo, NY
$17.00 per hour
.50 shift differential for 2nd shift
1.00 shift differential for 3rd shift
Buffalo City Mission is seeking a Resident Assistant for our RCU. This position is part-time, working at our men’s shelter.
Serve with Purpose:
Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.
Why Buffalo City Mission:
We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.
Responsibilities:
Resident Support:
Basic Needs Assistance: Ensure residents have dignified access to meals, hygiene supplies, and clean bedding.
Care Coordination: Communicate effectively with the resident’s clinical care team (PCPs, behavioral health, home health providers, etc.) to ensure continuity of care.
Daily Living Support: Provide minimal assistance with Activities of Daily Living (ADLs) and encourage participation in Mission programs.
Conflict Resolution: Monitor resident behavior proactively, addressing and diffusing conflicts with tact and diplomacy.
Shelter Security and Safety:
Facility Oversight: Collaborate with Security to maintain a safe environment; conduct regular rounds and safety checks/searches as required.
Rule Enforcement: Firmly and fairly enforce RCU rules and regulations to maintain order.
Emergency Response: Act as a first responder to emergencies and crisis situations, utilizing de-escalation techniques to support residents in emotional distress.
Protocol Adherence: Contact emergency services when necessary and follow all established safety and health protocols.
RCU Operations & Documentation:
Intake & Discharge: Facilitate RCU procedures for arriving and departing residents.
Medical Monitoring: Accurately monitor and document medication intake and health observations.
Environment Maintenance: Report vacated units and prepare them for new residents (cleaning and furniture setup); assist with supply and donation distribution.
Reporting: Maintain precise records of occupancy and complete detailed shift reports.
Crisis Intervention:
Respond to and de-escalate crisis situations.
Provide support to residents experiencing emotional distress or other crises.
Contact emergency services as needed.
Qualifications:
Education and Experience:
High School diploma or GED required.
Experience working with vulnerable populations is a plus
Current or prior registration as a certified nurse assistant, home health aide, or personal care aide. OR
One year experience in the provision of services to people experiencing homelessness or adults residing in a facility subject to license and oversight by the Department, OPWDD, OMH, or OASIS. This could include peer support personnel or community health workers.
Other Qualifications:
· Crisis Management: Ability to remain calm, composed, and decisive in high-pressure or stressful situations.
· Interpersonal Excellence: Strong verbal and written communication skills with the ability to engage diverse populations with dignity and respect.
· Boundary Management: Proven ability to show deep empathy and compassion for those experiencing homelessness while firmly enforcing rules and maintaining professional boundaries.
· Operational Reliability: Ability to work independently with minimal supervision while remaining a collaborative and supportive team member.
· Technical Proficiency: Basic computer literacy (email, documentation, and data entry) and a strict adherence to written instructions and safety procedures.
· Health & Compliance: Willingness to comply with all organizational policies regarding communicable disease screening and mandatory immunization requirements.
· In the midst of a mature walk with Jesus Christ
Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description.
We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.