What You’ll Do

• Primary point of contact for Enterprise customers for their assigned brand(s), and or business unit. 
• Perform escalation management and ability to identify risks
• Provide monthly reporting and analytics 
• Lead monthly cadence meetings
• Coordination of inquiries/requests for event changes
• Participation in interviewing and hiring 
• Approve speaker slide decks and help facilitate configuration changes impacting client experience 
• Maintains knowledge of appropriate speaker bureau regulations and client standards (Business Rules Documentation)

Requirements

• Ability to build client relationships resulting in advocacy, trust and continued long term business.
• Successfully manage multiple priorities in a fast-paced environment
• Familiar with health sciences and regulated environments
• Proactive self-starter with excellent organizational skills 
• Ability to recognize the need to engage upper-level management prior to escalation and need to establish improved process
• Excels at developing and delivering formal and informal presentations to a variety of audiences 
• Ability to identify new opportunities and bring forward to appropriate Veeva stakeholders.
• Prior Account management experience 
• Exhibits strong problem solving , decision making and process improvement skills 

Nice to Have

• B.S. or B.A.  degree or equivalent experience 
• Minimum of 3+ years of client service or account management experience
• Prior or familiarization with speaker bureau process’
• Salesforce