B. F. Saul Company

Manages business-class hotels under major brands

Night Auditor

Hotel Guest ServicesPosted on Nov 11

Full-timeHerndon, VA, USAIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least 2 years of prior guest service experience is required.
Excellent computer knowledge and communication skills are needed.
Attention to detail and a customer-focused approach are required.
Ability to perform job duties in a fast-paced environment is required.
Ability to occasionally lift, push, and pull up to 75 pounds is required.

Responsibilities

Balance and close the previous business day and complete daily financial reports.
Perform manager-on-duty duties during the third shift and make independent decisions while ensuring security protocols are followed.
Anticipate and respond to guests in a friendly and positive manner, provide a high level of service, and follow the guest service recovery program.
Process guest check-ins and check-outs, verify billing, create reservations, and process special requests.
Maintain knowledge of the hotel property, local attractions, and operating hours for hotel outlets and services.
Work independently or as part of a team to meet guest needs and contribute to other departments as necessary.
Balance all revenue sources accurately, process no-show reservations, prepare financial reports for managerial review, and close the hotel's financial day.
Use proper selling techniques and strategies to maximize room revenues; monitor room availability and follow restrictions, booking policies, and procedures.
Upsell rooms and amenities to drive sales and maximize revenue.
Follow cash-handling and financial transaction procedures, use equipment properly, and follow cost controls to reduce expenses and waste.
Plan, organize, and prioritize work to produce the required volume of work.
After financial tasks are completed, work on assigned projects, stock supplies, and assist other overnight staff as needed.
Follow general work rules and department procedures and attend required department and hotel meetings.
Maintain a clean and safe work area in compliance with company, brand, and applicable local, state, and federal regulations.
Follow procedures for guest and associate incidents and maintain knowledge of hotel emergency procedures.

Desired Qualifications

Prior night audit or accounting experience is preferred.
Guest service experience in a hospitality setting is preferred.

Salary Range: 1 to 21 (Currency: USD) (Pay period: per-hour-wage)

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

Responsibilities:

Guest Service: Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

High school diploma or GED required.
2+ years prior guest service experience required, preferably in a hospitality setting.
Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

About the Company

B. F. Saul Company

Manages business-class hotels under major brands

The B.F. Saul Company Hospitality Group owns and runs a collection of business-class hotels under well-known brands such as Intercontinental, Marriott, Leading Hotels of the World, Best Western, and Hilton. It operates branded hotels with centralized standards and service, delivering consistent guest experiences and revenue from rooms, events, dining, and recreation. Backed by the parent B.F. Saul Company, a large private real estate and banking firm, it relies on financial stability and brand partnerships to attract business travelers and conferences. Its goal is to provide high-quality, reliable lodging for professionals and events while growing revenue and maintaining financial strength.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bethesda, MD
Founded: 1892

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