Retention Consultant
Sutherland
Retention Consultant
Sutherland
Global BPO providing customer lifecycle management
Consultant in this role get to: Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. Resolve customer’s issues and promote self-service options to avoid unnecessary repeat calls. Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV Goal Oriented: Achieve Client’s and internal KPIs
Our most successful candidates will have: - Bachelor’s degree is a plus - Experience of working in a customer-centric environment is a plus. - Intermediate reading English language skills - Retention skills are a must - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Sees through the eyes of the customer. - Articulate, bright and curious. - Passionate about service
All your information will be kept confidential according to EEO guidelines.
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
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