User Onboarding Manager
Implementation Service Desk
Posted on 3/12/2023

1,001-5,000 employees

Payment processing platform
Company Overview
Stripe's mission is to increase the GDP of the internet. Stripe is a technology company that builds economic infrastructure for the internet.
Chicago, IL, USA
Experience Level
  • Corporate internship or 1+ years of professional experience
  • Experience in a customer-facing environment
  • Strong analytical, quantitative and operational capabilities
  • Comfort in operating in a highly ambiguous and fast paced environment
  • Experience collaborating on multiple projects or initiatives simultaneously
  • BSc or equivalent degree in a related field (technology, business administration, project management etc,)
  • Exceptional communication and presentation skills
  • You enjoy working in an in-office environment with strong cross team collaboration and support
  • Proactively engage and guide users through the Stripe onboarding process
  • Unblock and enable users by facilitating Stripe internal processes and managing Stripe-owned tasks on behalf of the user
  • Monitor pipeline for upcoming projects and manage portfolio of users to be onboarded
  • Lead and coordinate automated activities, ISD Onboarding Agents, and other Stripe experts to deliver Onboarding activities and address user questions
  • Drive continuous improvement of the service and own a program workstream (e.g. user communication, process improvement, data intelligence etc.)
  • Measure and report the progress status and completion of User onboarding
Desired Qualifications
  • Strong technical aptitude
  • Project management training or certification
  • Ability to communicate in some other language in addition to English (French, German, Mandarin, Thai, Japanese is a )
  • Payments/ ecommerce experience
  • Experience working in a Professional Services organization or in a customer success/support organization