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TJX

Runs off-price clothing and home goods stores

Loss Prevention Investigator

Loss Prevention & Asset ProtectionConfirmed live in the last 24 hours
Full-timeDocklands, Australia

About the Job

Requirements

  • Strong understanding of loss prevention practices and investigative techniques.
  • Skill in conducting interviews and fact-finding analysis.
  • Ability to use surveillance tools and technology effectively.
  • Experience in loss prevention investigations.

Responsibilities

  • Conduct internal investigations in partnership with Human Resources while considering associate wellbeing, psychological safety, workplace health and safety, privacy legislation, and company policies.
  • Use non-confrontational fact-finding and interview approaches, and immediately escalate safety or wellbeing concerns to the Organized Retail Crime Supervisor and Human Resources.
  • Securely store evidence and maintain chain of custody and confidentiality.
  • Participate in pre-briefs and debriefs for sensitive cases, and record corrective actions and learnings that improve safe investigative practice.
  • Apply procedural fairness throughout the investigative process and maintain strict confidentiality in information collection and investigative activities.
  • Assess risk exposure during investigations and recommend preventative measures beyond case resolution.
  • Triage internal theft and fraud referrals from exception reporting, the Ethics Hotline, Store Operations, and Finance; validate case strength, scope, and risk.
  • Build complete and accurate case files, including statements, exhibits, point-of-sale data, closed-circuit television references, and timelines, suitable for actionable investigation and police referral where applicable.
  • Conduct impartial and timely interviews with associates and witnesses in partnership with Store Operations and/or Human Resources, following legal, policy, and procedural requirements.
  • Use closed-circuit television and relevant systems to corroborate activity, document findings, and maintain detailed notes and evidence logs.
  • Partner with banking institutions and external agencies as needed to validate transactional fraud and facilitate recovery.
  • Provide investigative updates to the Organized Retail Crime Supervisor and stakeholders, and recommend disciplinary, recovery, police referral, or control-remediation actions.
  • Analyze exception patterns and point-of-sale anomalies to identify root causes, and propose control improvements and awareness initiatives for stores and the Processing Centre.
  • Present investigative findings to key business decision-makers and consider risk-mitigation strategies.
  • Support operational audits with evidence and insights, and track corrective actions to completion with Store Operations and District Loss Prevention Managers.
  • Contribute to shrink dashboards and key performance indicators, including case cycle time, evidence quality index, validated loss avoided, and repeat-instance reduction.
  • Share learnings, trends, and best practices with loss prevention supervisors and store leadership to strengthen first-line controls and reduce recurrence.

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Framingham, MA
Founded
1987

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