M

MCI

Provides BPO call center outsourcing services

Bookkeeper

Full-TimeDeadline 10/1/27
No salary listed
Mid
Bachelor's
United States
In Person
AccountingBookkeeping

About the job

Requirements
  • A bachelor's degree is required.
  • At least 3 years of work experience as a bookkeeper is required.
  • General bookkeeping, accounts receivable, or accounts payable experience is welcome.
  • Regular and reliable attendance is an essential function of the position.
  • Strong oral and written communication skills and the ability to interact across all levels of the organization are required.
  • Ability to successfully plan, organize, and manage projects is required.
  • Detail orientation and proofreading and editing skills are required.
  • Ability to work effectively in a fast-paced environment, stay organized, prioritize, and work independently is required.
  • Experience building successful working relationships with C-level executives is required.
  • Prior knowledge and experience with QuickBooks and ADP are required.
  • Ability to pass a background check and drug screening is required.
  • Must be authorized to work in the country where the job is based.
  • Depending on the program and position location, must be willing to undergo a Level II background or security investigation with fingerprinting and drug screening.
Responsibilities
  • Monitor and confirm financial condition by conducting audits.
  • Prepare budgets by establishing schedules, collecting, analyzing, and consolidating financial data, and recommending plans.
  • Provide financial-condition updates by collecting, interpreting, and reporting financial data.
  • Prepare special reports by collecting, analyzing, and summarizing information and trends.
  • Coordinate bank deposits and regularly report financial results to management.
  • Develop monthly financial statements, including cash flow, profit and loss statements, and balance sheets.
  • Process accounts receivable and accounts payable and handle payroll in a timely manner.
  • Ensure compliance with federal, state, and local legal requirements by monitoring legislation, enforcing requirements, filing financial reports, and advising management on needed actions.
  • Maintain financial staff by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees.
  • Protect operations by maintaining the confidentiality of financial information and plans.
  • Prepare and record asset, liability, revenue, and expense entries by compiling and analyzing account information.
  • Maintain and balance subsidiary accounts by verifying, allocating, posting, and reconciling transactions and resolving discrepancies.
  • Summarize financial status by collecting information and preparing balance sheets, profit and loss statements, and other reports.
  • Process payroll, including initiating computer processing, printing checks, initiating direct deposits, and verifying the completed payroll.
  • Secure financial information by maintaining strict confidentiality.
  • Balance and maintain accurate ledgers.

About the company

MCI provides business process outsourcing and call center services to a wide range of clients in both B2B and B2C markets. The company handles customer interactions and back-office tasks to improve customer experience, boost efficiency, and reduce client costs. With operations in seven countries and a global team of over 5,000 associates, MCI delivers support at scale across multiple languages and industries. Growth comes from organic expansion and acquisitions, assembling a family of firms that offer complementary services under a single umbrella. MCI’s main differentiators are its global reach, long-term client relationships, and focus on measurable outcomes such as higher customer satisfaction and lower operating expenses. The company’s goal is to help clients streamline their customer-facing processes and back-office operations while driving cost savings and revenue improvements.

Company Size

1,001-5,000

Company Stage

Early VC

Total Funding

$4.2M

Headquarters

Iowa City, Iowa

Founded

2015

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Simplify's Take

What believers are saying

  • November 2025 named Mark Misczak to expand MCI Federal Services into nine figures.
  • February and March 2024 acquisitions added QAaaS, offshore capacity, and 500 western-logo clients.
  • MCI still claims over 5,000 associates and operations across North America, Europe, South America, and Asia.

What critics are saying

  • MCI’s 2025 split proves management needs separate entities to fund growth and AI bets.
  • MCI’s 5,000-employee, acquisition-heavy model creates integration risk across South Africa, Philippines, and America.
  • Heavy dependence on labor-intensive customer support makes generative AI a direct replacement threat by 2027.

What makes MCI unique

  • MCI built a multi-country BPO platform through BYC Aqua, EastWest BPO, and Market Force.
  • MCI’s 2025 platform split into MCI BPO and AiCX.com targets humans-plus-AI services.
  • MCI serves 500-plus public and private clients across contact center, QA, and federal services.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Holidays
  • Disability Insurance
  • Life Insurance
  • Training Programs

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

3%

2 year growth

4%
Outsource Accelerator
Mar 28th, 2024
MCI acquires Market Force Information - Outsource Accelerator

Market Force Information’s solutions include CX services such as customer feedback surveys, mystery shopping.

GlobeNewswire
Mar 18th, 2024
Mci Bpo Expands In The Philippines With The Acquisition Of Eastwest Bpo & Eastwest Technologies

MIAMI BEACH, Fla., March 18, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of EastWest BPO. EastWest BPO is a leading Philippine BPO in the call center service industry near Clark Freeport Zone. This acquisition furthers MCI's strategic expansion of a diverse global footprint and enhancement of its BPO and technology offerings. Included in the acquisition is EastWest Technologies.EastWest, headquartered in San Fernando, Pampanga, delivers proven superior customer service, back-office, and sales support. EastWest is another valuable addition to MCI's growing robust portfolio of worldwide companies. The acquisition of EastWest cements MCI’s global footprint and extends MCI’s renowned flexible, secure, and cost saving service and technology delivery to its’ almost 500 western logo client base.Anthony Marlowe, CEO of MCI, captures the sentiment of the EastWest acquisition, "The acquisition of EastWest BPO & Technologies is a key step for MCI in expanding our offshore CX BPO contact center solutions

GlobeNewswire
Feb 19th, 2024
Mci Enters Cape Town South Africa With The Acquisition Of Cloud Cx Qa And Bpo Provider Byc Aqua

MIAMI BEACH, Fla., Feb. 19, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution. The MCI acquisition furthers MCI's strategic expansion of MCI’s global footprint and enhancement of its tech offerings. The BYC acquisition includes BYC’s Byron Yeats Consulting division.BYC, headquartered in Cape Town, South Africa, is a rapidly growing global BPO, delivering exceptional Quality-Assurance-as-a-Service (QAaaS) services to a diverse base of over 25 marquee South African, Australian, and United Kingdom enterprise clients. The integration of BYC into the MCI family of companies strengthens MCI's offerings by adding a robust QA technology, artificial intelligence (AI), and human capital services in over 150 languages, including all African regional languages.Anthony Marlowe, CEO of MCI, expresses MCI’s enthusiasm of the BYC acquisition: "The addition of BYC Aqua to the MCI Group propels our global and technology mission forward in MCI’s ability to offer CX worldwide. BYC Aqua's established client base and exceptional proven performance provides both BYC and MCI clients access to a multi-decade and innovative delivery experience

Corridor Media Group, Inc.
May 12th, 2023
The Corridor’s largest privately held companies: MCI

Most recently, MCI acquired OceanX LLC, a subsidiary of Guthy-Renker Ventures LLC, a contract center technology, services and brand reputation management firm based in Florida.

Outsource Accelerator
Feb 21st, 2023
MCI BPO acquires OceanX, appoints new President - Outsource Accelerator

FLORIDA, UNITED STATES — Tech-enabled outsourcing company MCI BPO recently acquired contact center services provider OceanX.  According to MCI, the […]