Guest Experience Expert

POSITION SUMMARY

Explore our very big world.

We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Maida Vale.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Perks you deserve

• Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends. 
• Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App. 
• Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels.
• Start your day right with a £5 breakfast when staying in most of our European hotels. 
• Make life easier with our Uniform laundry service. 
• Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata) 
• Know someone amazing? Refer them and earn up to £500 when they join. 
• Plan confidently for the future with our supportive company pension scheme. 
• Be celebrated regularly through awards, recognition events and milestone celebrations. 
• Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more. 
• Enjoy a vibrant calendar of monthly associate events filled with fun and connection. 
• Enjoy complimentary meals on duty.
• Boost your skills with industry‑leading learning and development, including digital training, classroom sessions.
• Take your career further with apprenticeship programmes designed to help you grow and shine in your role. 
• Stay active and save money with the Cycle to Work scheme.

What you’ll do

• Process guest check-ins, assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolving any disputed charges.
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

What we’re looking for

• A warm, people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills, and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift.

LONDON MARRIOTT MAIDA VALE

Surrounded by legendary attractions, London Marriott Hotel Maida Vale is a stylish fixture on the Northwest London cityscape. Here, we celebrate our uniqueness. We celebrate the dreamers who make their own mark, and with good reason.

We are effortlessly cool, situated just round the corner from the famous Abbey Road Studios, and our people are the heartbeat of our hotel. Turn new experiences into lasting memories at London Marriott Hotel Maida Vale.