Seller Operations Specialist
Amazon
Seller Operations Specialist
Amazon
Sells products online and rents cloud computing
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.
Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.
Key job responsibilities
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.
A day in the life
You'll start your day reviewing classification queues and prioritizing items based on delivery targets and regulatory urgency. Throughout your work, you'll research product details, apply the correct tariff or export control codes, and flag items that require further review. You'll join team syncs to discuss process updates, share insights from recent legislative changes, and support junior associates working through complex cases. You may also spend time preparing data for business reviews or testing a new compliance tool alongside your project team.
- Bachelor's degree or equivalent
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- 1. Ability to work in a fast-paced environment and handle multiple priorities
- 2. Strong attention to detail and accuracy
- 3. Experience managing customer relationships
- 4. Project management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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