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LEAP Legal Software

Cloud-based practice management for law firms

Customer Success Consultant - Legal Tech

Customer SuccessConfirmed live in the last 24 hours
Full-timeNottingham, UKNo salary listed

About the Job

Requirements

  • The candidate should have 3–5 years of experience in Customer Success, Account Management, or a similar client-facing role.
  • The candidate should have experience managing customer renewals and maintaining service quality.
  • The candidate must be willing to travel nationwide approximately 2 to 3 days per week.
  • The candidate should have strong organisational and time management skills.
  • The candidate should have strong written and verbal communication skills.
  • The candidate should be self-motivated, disciplined, and able to work independently.
  • The candidate should have a passion for technology and helping customers succeed with software.
  • The candidate should be able to explain solutions and workarounds clearly and concisely.
  • The candidate must have a full UK driving licence and access to a car.
  • The candidate should have a strong working knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

  • Build strong customer relationships to drive satisfaction, loyalty, and long-term retention.
  • Act as a trusted advisor and subject matter expert for LEAP software.
  • Support customers nationwide to maximise value from LEAP case management software.
  • Promote adoption of the full LEAP Estates product suite, including new features and functionality.
  • Monitor customer health metrics, Net Promoter Score feedback, and usage data to identify engagement opportunities.
  • Proactively address customer concerns and resolve issues in collaboration with internal teams.
  • Deliver onsite and remote training sessions to support product adoption and best-practice use.
  • Engage with customers throughout their lifecycle to ensure continued success with LEAP.
  • Identify opportunities to develop reference customers and support new business initiatives.
  • Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices.

Desired Qualifications

  • A legal or accounting background or relevant qualifications.
  • Understanding of small law firm environments and client expectations.
  • Knowledge of Solicitors’ Accounts Rules.
  • Experience delivering onsite or remote training.
  • Basic knowledge of Xero.

About the Company

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LEAP Legal Software

Cloud-based practice management for law firms

LEAP Legal Software provides cloud-based practice management for small to mid-sized law firms, combining case management, document creation, time tracking, billing, and accounting in one online workspace. It works by syncing client data with jurisdiction-specific automated forms and templates, so drafting documents auto-fills with the right information. Being cloud-based lets teams access files and track hours from anywhere, with ongoing updates. LEAP differentiates itself with ready-to-use, local templates and a network of certified consultants who tailor the system to each firm, helping lawyers focus on legal work and improve profitability.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Australia
Founded
1992

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