Manager Service Sales

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Description and Scope

• Accountable of major customers’ service contract renewals and associated KPIs.
• Accountable for maintaining healthy customer relationships
• Responsible of China region service KPIs and BSC, including external revenue, M/S, GM% and contract ASP
• Responsible of new service products introduction and penetration into China customers
• Owner of service portion under Product & Service collaborations
• Role of external communications with the customers, including but not limited to procurement personnels, fab users, customer management and finance if AR is required.
• Role of internal communications with service operation team, regional admin., account teams and supporting functional teams such as finance, GTC and revenue group.
• As one-team partner with service sales teammates to collaborate on overall goals, sales process development and optimization, knowledge sharing and financial objectives.
• Regular communications with KLA GSS HQ functional teams such as GSS marketing, SSO, Finance, SSO and revenue group.

Qualification

• Bachelor's Level Degree and related work experience of >5 years in Semiconductor industry
• Prefer working experience with wafer front-end area, either from fab side or from vendor side
• Prefer working experience of the role of sales position.

Minimum Qualifications

• Bachelor's Level Degree and related work experience of >5 years in Semiconductor industry
• Prefer working experience with wafer front-end area, either from fab side or from vendor side
• Prefer working experience of the role of sales position.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.