Full-Time

TT Renewal Specialist

Confirmed live in the last 24 hours

KnowBe4

1,001-5,000 employees

Security platform for security awareness

Data & Analytics

Cybersecurity

Mid, Senior

Clearwater, FL, USA

Required Skills

Sales

Communications

Word/Pages/Docs

Salesforce

Customer Service

Requirements

Associate's Degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Previous sales or negotiation experience preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM preferred
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to build rapport with customers via phone, email and video conferencing
Ability to work with minimal supervision

Responsibilities

Manage all opportunities within the assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.
Coordinate with Tech Touch CSMs to strategize on renewals for their customers to maximize bookings.
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.
Negotiate with customers on opportunities to prevent churn and secure optimal terms.
Employ pricing strategies that meet the Company’s standards, policies, and procedures.
Generate pricing quotes for renewals.
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director.
Thoroughly and accurately complete deal sheets in Salesforce for each opportunity.
Meet and exceed booking targets and quotas.
Maintain impeccable administration of your opportunities in the Company’s CRM.

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The CSM Tech Touch Renewal Specialist is responsible for coordinating with Tech Touch CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities

Responsibilities:

Manage all opportunities within the assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.
Coordinate with Tech Touch CSMs to strategize on renewals for their customers to maximize bookings.
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.
Negotiate with customers on opportunities to prevent churn and secure optimal terms.
Employ pricing strategies that meet the Company’s standards, policies, and procedures.
Generate pricing quotes for renewals.
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director.
Thoroughly and accurately complete deal sheets in Salesforce for each opportunity.
Meet and exceed booking targets and quotas.
Maintain impeccable administration of your opportunities in the Company’s CRM.

Minimum Qualifications:

Associate’s Degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Previous sales or negotiation experience preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM preferred
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to build rapport with customers via phone, email and video conferencing
Ability to work with minimal supervision

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

KnowBe4

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Website

View Company Profile

KnowBe4 enables your employees to make smarter security decisions, every day.

Company Stage

IPO

Total Funding

$701.6M

Headquarters

Clearwater, Florida

Founded

2010

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 8%

2 year growth

↑ 28%

Benefits

Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program

Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly

Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave

Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year

Remote Work Options

Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group

On-site Life Coach