TT Renewal Specialist
Hybrid
Posted on 3/26/2024
KnowBe4

1,001-5,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
Cybersecurity
Data & Analytics

Company Stage

N/A

Total Funding

$701.6M

Founded

2010

Headquarters

Clearwater, Florida

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

27%
Locations
Clearwater, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Word/Pages/Docs
Salesforce
Customer Service
CategoriesNew
Sales & Account Management
Customer Success Management
Inside Sales
Requirements
  • Associate's Degree preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Previous sales or negotiation experience preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce or other CRM preferred
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and team work skills
  • Ability to build rapport with customers via phone, email and video conferencing
  • Ability to work with minimal supervision
Responsibilities
  • Manage all opportunities within the assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.
  • Coordinate with Tech Touch CSMs to strategize on renewals for their customers to maximize bookings.
  • Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.
  • Negotiate with customers on opportunities to prevent churn and secure optimal terms.
  • Employ pricing strategies that meet the Company’s standards, policies, and procedures.
  • Generate pricing quotes for renewals.
  • Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director.
  • Thoroughly and accurately complete deal sheets in Salesforce for each opportunity.
  • Meet and exceed booking targets and quotas.
  • Maintain impeccable administration of your opportunities in the Company’s CRM.