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Full-Time

Sales Engineer

NY

Confirmed live in the last 24 hours

Aisera

Aisera

201-500 employees

AI service experience platform for automation

AI & Machine Learning

Senior, Expert

New York, NY, USA

Category
Sales Engineering
Solution Engineering
Sales & Solution Engineering
Required Skills
Python
Sales
JavaScript
Communications
Java
Requirements
  • 5+ years of experience as a Sales Engineer or Solutions Architect working with enterprise software solutions.
  • Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our prospect and customer organizations.
  • Sales Acumen: Required to be an active partner to AEs in the sales process. Ability to understand customer challenges, pains and opportunities, and articulate Aisera's value accordingly.
  • Team Player: Required to collaborate closely with all necessary stakeholders - both internal and external - to help drive successful close of deals and to help launch customers into production successfully.
  • Bachelor’s or higher degree in computer science, engineering, or related technical field
  • Hands-on experience with java, javascript, python, or other scripting/programming languages
  • Experience with IT, IT Automation, and Technical Support systems is a big plus
  • Familiarity with AI/ML and related technologies
Responsibilities
  • Active participant in the sales process, with an emphasis on technical discovery diligence
  • Own the technical product overview and objection handling aspects
  • Build and deliver compelling demos to showcase the art of the possible
  • Define, build, and execute Proof of Concepts
  • Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
  • Lead coordination of additional Aisera technical resources to help secure the deal
  • Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch
  • Own collecting and driving product feedback

Aisera offers an AI Service Experience platform leveraging large language models and domain knowledge to enable high auto-resolution rates and cost savings through self-service automation across digital, voice, and contact center channels. The platform integrates with leading service providers and supports various workflows, offering multilingual virtual assistant capabilities for seamless conversational continuity.

Company Stage

Series D

Total Funding

$189.1M

Headquarters

San Jose, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

3%

2 year growth

44%