Financial Care Counselor - Signature Care of South Durham

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates! 

JOB LOCATION

Signature Care of South Durham - 234 Crooked Creek Pkwy

JOB SUMMARY

We are seeking a Financial Care Counselor to advise and assist our patients regarding medical bills and act as a liaison between patients and their insurance companies by ensuring insurance requirements are met prior to patients’ arrival, informing patients of financial liability, arranging payment options and screening patients for government funding sources. The FCC provides support to 2 clinic locations; hours are Mon-Fri 7:30am-4:00pm/ 8:00am-4:30pm; occasional float coverage to second clinic location as needed. 

JOB DUTIES AND RESPONSIBILITIES

• Conduct research to ensure patient information is complete and to identify services being rendered.
• Verify and complete insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted.
• Update patient registration information when demographics, new insurance or insurance changes are identified.
• Create an estimate for identified services using the approved estimation tool.
• Populate estimated patient liability information in electronic health record into patient’s account.
• Make outbound calls to contact patients regarding estimates for upcoming visits/appointment, using the approved scripting.
• Receive inbound calls from prospective patients who are price shopping and provide an estimate for potential services.
• Collect estimated patient liability and provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances.
• Provide education about financial assistance and payment options available to Duke patients.
• Collect patient liabilities or indicate if patient requires follow-up at the point of service.
• Document all patient conversations in electronic health record to alert staff if/when follow-up at arrival is required.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education and additional training preferred.
• Two years of experience working in a healthcare setting or billing and collections; or an Associate's degree in a healthcare related field and one year of experience working with the public; or a Bachelor's degree and one year of experience working with the public.
• Ability to communicate professionally, in both verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology.
• Ability to organize and prioritize work and work effectively under stressful situations.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.