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HITEC Power Protection

Turnkey power solutions with flywheel UPS

Field Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeAshburn, VA, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • A valid driver's license is required, and the candidate must meet company driving requirements.
  • The candidate must be able and willing to travel frequently, including on short notice.
  • Related electrical or mechanical maintenance, field service, military technical, industrial equipment, or equivalent experience is preferred; the posting cites 6 months to 2 years and says equivalent training and demonstrated capability may be considered.
  • Basic electrical background and/or mechanical knowledge is required.
  • The candidate must be able to read and interpret basic single-line diagrams, schematics, drawings, and technical documents.
  • The candidate must be able to perform basic troubleshooting under moderate supervision.
  • Strong communication, reporting, and documentation skills are required.
  • The candidate must be able to work independently at remote customer sites with support and escalation resources available.
  • The candidate must be able to work flexible schedules, including nights, weekends, holidays, extended shifts, emergency support, and on-call assignments as business needs require.
  • The candidate must be able to follow safety procedures while working around low- and medium-voltage equipment.
  • A technical associate degree, trade school, vocational training, military technical training, or equivalent field experience is preferred.
  • Experience with power generation equipment, generators, switchgear, controls, rotating equipment, industrial machines, or mission-critical systems is preferred.
  • Familiarity with programmable logic controller interfaces, supervisory control and data acquisition/monitoring systems, schematics, electrical troubleshooting, and service reporting systems is preferred.
  • Prior customer-facing field service experience is preferred.
  • A demonstrated history of reliability, preparedness, initiative, professional communication, and willingness to learn is preferred.
  • Completion of HITEC Level 0 and Level 1 training or equivalent internal onboarding requirements is preferred.

Responsibilities

  • Execute assigned quarterly, semi-annual, and annual preventive maintenance activities on HITEC systems with moderate supervision or support as required.
  • Perform electrical and mechanical inspections of rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling systems, torque procedures, and related service items.
  • Perform basic generator and engine inspections, including meter testing, fluid checks, belts, hoses, leaks, and visual condition checks; deep engine or generator repairs remain with approved third-party vendors unless otherwise directed.
  • Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities.
  • Prepare for assigned jobs by reviewing scope, procedures, parts, tools, personal protective equipment, documentation, travel plans, and customer requirements.
  • Perform basic electrical and mechanical troubleshooting using single-line diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation.
  • Use monitoring, supervisory control and data acquisition systems, programmable logic controller interfaces, quality management systems, logs, alarms, and operational status information to support troubleshooting with or without helpdesk assistance.
  • Perform first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources.
  • Troubleshoot methodically by stopping, thinking, verifying documentation, and understanding potential consequences before acting.
  • Use the correct tool for each task and maintain awareness of workmanship quality.
  • Communicate with on-site customer representatives about findings, job status, delays, recommendations, and next steps within assigned authority.
  • Represent HITEC professionally at customer locations through conduct, appearance, preparedness, communication, and care for the customer site.
  • Complete service reports, checklists, photos, timecards, logs, expenses, and required documentation accurately and within required timelines.
  • Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements.
  • Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials.
  • Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership.
  • Support vendor coordination by observing, documenting, and verifying completion of assigned vendor activities when directed.
  • Support Level 1 technicians, peers, senior technicians, coordinators, vendors, and managers to help work move forward.
  • Support onboarding and development of less experienced technicians through professionalism, teamwork, knowledge sharing, and positive field support during on-the-job training activities.
  • Contribute to department service execution, customer support, and company reputation.
  • Help resolve missed, delayed, or reassigned work with integrity and professionalism.
  • Perform other duties as assigned in support of the Service organization.

Desired Qualifications

  • A technical associate degree, trade school, vocational training, military technical training, or equivalent field experience.
  • Related electrical or mechanical maintenance, field service, military technical, industrial equipment, or equivalent experience of 6 months to 2 years; equivalent training and demonstrated capability may be considered.
  • Experience with power generation equipment, generators, switchgear, controls, rotating equipment, industrial machines, or mission-critical systems.
  • Familiarity with programmable logic controller interfaces, supervisory control and data acquisition/monitoring systems, schematics, electrical troubleshooting, and service reporting systems.
  • Prior customer-facing field service experience.
  • A demonstrated history of reliability, preparedness, initiative, professional communication, and willingness to learn.
  • Completion of HITEC Level 0 and Level 1 training or equivalent internal onboarding requirements.

About the Company

HITEC Power Protection

Turnkey power solutions with flywheel UPS

HITEC Power Protection provides turnkey power solutions that keep mission-critical processes running with uninterruptible, conditioned power. Its core offering is dynamic UPS systems that use flywheel energy storage to bridge power interruptions and stabilize power quality. Operations are anchored by a Netherlands-based manufacturing facility with regional support centers across the US, UK, Germany, Russia, Spain, Malaysia, Taiwan and China, plus a global distributor network that serves more than 800 clients in demanding industries. The company differentiates itself through its long heritage (over 60 years) and its use of flywheel-based UPS technology to deliver continuous power, backed by a wide service footprint and installed base. The goal is to ensure continuous, reliable power for critical processes worldwide by designing, manufacturing and delivering integrated power protection systems and services.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Almelo, Netherlands
Founded
1956

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