Onboarding Customer Success Manager
Confirmed live in the last 24 hours
Airtable

501-1,000 employees

Cloud based software company
Company Overview
Airtable's mission is to democratize software creation by enabling anyone to build the tools that meet their needs. The company operates a cloud collaboration/spreadsheet platform and suite of low-code tools.
Data & Analytics

Company Stage

Seed

Total Funding

$1.4B

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-28%

2 year growth

-18%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Segment
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Customer Success Management
Requirements
  • 3+ years of direct client management experience
  • Experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector
  • Ability to distill technical or intricate systems into understandable and actionable insights
  • Detail-oriented, resourceful, and creative problem solver
  • Ability to manage multiple projects and customer engagements simultaneously
Responsibilities
  • Carrying out mutual onboarding plans with customers
  • Managing up to 20 customers/onboarding engagements at a given time
  • Holding customers accountable to achieve their milestones within their first 90 days on the platform
  • Empowering and coaching customers to successfully launch Airtable and leverage self-serve resources
  • Accelerating adoption of Airtable and expanding usage to cross-functional teams
  • Protecting revenue for customers at risk within the Scaled segment
  • Sharing common themes and value drivers to help shape the low-touch engagement model
  • Serving as the voice of the customer internally
  • Partnering with internal implementation team and/or partner network to co-deliver a world-class onboarding experience