Senior Technical Program Manager
Amazon
Senior Technical Program Manager
Amazon
Sells products online and rents cloud computing
Are you energized by building technology that makes life easier for business customers? Do you want to work at the center of enterprise commerce, connecting Amazon Business with the procurement, ERP, and finance systems that organizations run on? Would you thrive in a fast-paced, highly collaborative, start-up-like environment? If you answered yes to any of these, the Amazon Business System Integrations team is the place for you.
We are building the systems integrations capabilities that let business customers buy on Amazon Business directly from the systems they already use. This includes APIs, protocols, and partner connections that make procurement faster, more automated, and more reliable at global scale. Our teams design, launch, and operate these integrations with a wide range of partners, and each launch has to work securely and seamlessly across many different systems, regions, and customer needs.
The Amazon Business System Integrations team shares a passion for innovation, a love of solving complex challenges, and a desire to make a meaningful difference for customers. We are looking for people who are comfortable with ambiguity, enjoy solving hard problems at scale, and do well in a start-up-like environment.
We need a versatile, curious, and motivated Technical Program Manager to drive complex, cross-functional programs from concept to launch. You will partner with software engineers, product managers, scientists, and external partners to define scope, align stakeholders, manage dependencies and risks, and deliver high-quality integrations on schedule. You will build the mechanisms that keep programs on track, such as clear roadmaps, metrics, and operational reviews, and you will communicate status and trade-offs clearly to senior leaders.
If you are passionate about pioneering new technology, bringing structure to ambiguous problems, and delivering results for customers, we want to talk to you.
Key job responsibilities
You will own delivery of integration programs that connect Amazon Business with customer and partner procurement and ERP systems. That means defining scope, goals, and success metrics, building the roadmap, and keeping engineering, product, and partner teams aligned from kickoff through launch.
You will work closely with software engineers, product managers, and external partners to turn business needs into clear technical requirements. You'll understand the architecture well enough to question designs, flag risks, and help teams decide between approaches on APIs, security, and scalability.
You will manage dependencies, schedules, and risks across several teams. This includes running weekly status meetings and monthly business reviews, tracking open issues, and escalating blockers early with a clear recommendation.
You will define and track metrics such as partner onboarding time, adoption, error rates, and reliability, and use them to prioritize fixes. You'll also make sure each launch is operationally ready, with runbooks, monitoring, and support handoffs in place.
At the L6 level, you are expected to lead complex programs with little oversight, write clear program documents and updates for senior leaders, mentor other program managers, and improve team processes over time.
About the team
Amazon Business System Integrations team connects Amazon Business with millions of business users and thousands of partner systems. We are driving API based shopping, protocols and agentic interactions.
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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