Full-Time

VP – Account Management

Posted on 5/6/2024

FreedomPay

FreedomPay

501-1,000 employees

Provides advanced payment system platforms

Consumer Software
Hardware
Fintech
Data & Analytics

Senior

Philadelphia, PA, USA

Required Skills
Sales
Communications
Management
Marketing
Data Analysis
Requirements
  • Proven experience in account management, customer success, or related roles within the SaaS industry.
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Strategic thinking and problem-solving abilities
  • Experience with CRM software and proficiency in data analysis tools
  • Passion for technology and a deep understanding of the SaaS industry landscape
  • Bachelor's degree in business administration, marketing, or a related field
  • 10 - 15+ years of professional experience managing large teams and direct customer interactions
Responsibilities
  • Develop and execute strategies to enhance customer retention, satisfaction, and lifetime value
  • Lead and mentor a team of account managers to drive performance
  • Build strong relationships with key stakeholders within client organizations
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling additional products or services
  • Analyze customer data and feedback to identify trends and areas for improvement
  • Work closely with product development teams to advocate for customer needs and contribute to product roadmap prioritization
  • Develop and implement processes and best practices for account management and customer success
  • Monitor and report on key performance metrics related to customer satisfaction, retention, and revenue growth

FreedomPay's Commerce Platform provides cutting-edge payment system functionality that integrates with numerous point-of-sale systems and device manufacturers, enabling seamless mobile and cashless transactions. This company is an appealing workplace due to its strong emphasis on security standards validation, continuous technological adoption, and a focus on advancing the commerce and customer interaction landscape. These factors collectively make it a cornerstone in driving industry evolution and offering employees a dynamic, future-oriented work environment.

Company Stage

Series D

Total Funding

$23.2M

Headquarters

Philadelphia, Pennsylvania

Founded

2000

Growth & Insights
Headcount

6 month growth

6%

1 year growth

13%

2 year growth

28%
INACTIVE