VP – Account Management @ FreedomPay

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

As the VP of Account Management, you will play a pivotal role in driving customer success and satisfaction at FreedomPay. You will lead a team of account managers and collaborate closely with sales, customer support, and product development teams to ensure the seamless delivery of our solutions and services to our clients.

Responsibilities:

Develop and execute strategies to enhance customer retention, satisfaction, and lifetime value.
Lead and mentor a team of account managers to drive performance.
Build strong relationships with key stakeholders within client organizations, understanding their business objectives and challenges.
Collaborate with the sales team to identify opportunities for upselling and cross-selling additional products or services.
Analyze customer data and feedback to identify trends and areas for improvement.
Work closely with product development teams to advocate for customer needs and contribute to product roadmap prioritization.
Develop and implement processes and best practices for account management and customer success.
Monitor and report on key performance metrics related to customer satisfaction, retention, and revenue growth.

Requirements

Proven experience in account management, customer success, or related roles within the SaaS industry.
Strong leadership and team management skills, with a track record of building and developing high-performing teams.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
Strategic thinking and problem-solving abilities, with a focus on driving results and delivering value to customers.
Experience with CRM software (ZenDesk, etc.) and proficiency in data analysis tools (e.g., Excel, Tableau).
Passion for technology and a deep understanding of the SaaS industry landscape, payments experience is a plus.
Bachelor’s degree in business administration, marketing, or a related field.
10 - 15+ years of professional experience managing large teams and direct customer interactions

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay’s fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

Responsibilities:

Requirements

6 month growth

1 year growth

2 year growth