HybridThree days a week in the Washington, DC office.
Sales & Account ManagementAccount Management
About the job
Requirements
Have exceptional hospitality and a strong commitment to high-quality member service.
Demonstrate strong attention to detail and deliver accurate, high-quality work in a timely manner.
Have clear, concise, and creative communication skills.
Have project management expertise and be able to put tools and processes in place to carry out plans.
Have experience with HubSpot or another customer relationship management system and the ability to expand that expertise.
Have at least 2 years of work experience in member services, corporate relations, or a related field.
Responsibilities
Provide member services support for corporate members and sponsors, assisting with inquiries, pitch development, invoicing, and account information maintenance.
Serve as a primary point of contact for Executive Council members and ensure delivery of member benefits with a high level of customer service.
Support policy, communications, and events teams by documenting member interests, feedback, and priorities in shared systems and keeping that information current and useful.
Support logistics and data needs for corporate participation in ACORE events, including invitation lists and RSVPs.
Perform accurate and timely data entry in HubSpot CRM and keep member, sponsor, and partner records current and complete.
Oversee invoicing and renewal workflows to ensure timely payment, including follow-up and coordination with accounting.
Follow established data governance standards and workflows, flag data quality issues, and assist with routine data cleanup and maintenance.
Support member management processes and engagement reporting in HubSpot to help identify revenue-generating opportunities and qualified partnership leads.
Support annual revenue, retention, and growth targets by aligning corporate engagement, membership, and sponsorship strategies with broader development and impact objectives.
Share responsibility with other coordinator-level team members for greeting occasional visitors, managing front desk operations, and distributing mail during office hours.
Provide on-site support before, during, and after ACORE events, including registration, logistics, and other duties.
Who We Are: ACORE is a nonpartisan nonprofit organization that operates at the intersection of affordability, reliability, and clean energy deployment. Our work is focused on stabilizing energy prices, strengthening the electric grid, and driving investment in cost-effective technologies to ensure that clean energy delivers for people, businesses, and the U.S. economy.
Who We’re Looking For:
The Coordinator of Membership & Corporate Engagement supports relationship management with ACORE's corporate members, sponsors, and partners. This role is responsible for delivering a high-quality membership experience, maintaining accurate data in ACORE's HubSpot CRM, and supporting cross-functional teams with corporate engagement needs. The position plays a key role in translating member interests into organizational value and contributing to revenue retention and growth targets.
What You'll Do
Member Services & Corporate Engagement
Provide member services support for corporate members and sponsors, assisting with inquiries, pitch development, invoicing, and maintaining accurate account information to ensure a high-quality membership experience.
Serve as a primary point of contact for ACORE's Executive Council members, ensuring delivery of member benefits with a high level of customer service.
Serve as a resource to the policy, communications, and events teams to enable documentation of member interests, feedback, and priorities in shared systems, ensuring information remains current and useful.
Support logistics and data needs for corporate participation in ACORE events, including invitation lists and RSVPs.
CRM & Data Management
Perform accurate and timely data entry in ACORE's HubSpot CRM, keeping member, sponsor, and partner records current and complete.
Oversee invoicing and renewal workflows to ensure timely payment of invoices, including follow up and coordination with accounting.
Support data governance efforts by following established standards and workflows, flagging data quality issues, and assisting with routine data cleanup and maintenance.
Support member management processes and engagement reporting in HubSpot to help identify revenue-generating opportunities and qualified partnership leads.
Contribute to annual revenue, retention, and growth targets by supporting the alignment of corporate engagement, membership, and sponsorship strategies with the organization's broader development and impact objectives.
Organizational Support
Share responsibility with other coordinator-level team members for greeting occasional visitors, managing front desk operations, and mail distribution during office hours.
Provide on-site support before, during, and after ACORE events which may include a variety of duties from registration, logistics and other duties.
The Must-Haves:
Exceptional Hospitality. Our members are our most important partners, and you should have a strong commitment to high-quality member service.
Strong Attention to Detail. You understand the importance of delivering accurate, high-quality work to members and colleagues in a timely manner.
Excellent Message Delivery. Your communication skills are clear, concise, and creative.
Project Management Expertise. You love it when a plan comes together and put into place the tools and processes to make sure it does.
Collaboration. You don't have a problem rolling up your sleeves to work on challenges, big or small, with teammates and members.
Software Savvy. You have experience with HubSpot or another CRM, and an ability to expand your expertise.
2+ years of work experience in member services, corporate relations, or a related field.
The Perks of Working at ACORE:
Competitive salary.
Robust health care options.
Generous vacation policy with 15 vacation days in your first year.
11 federal holidays, plus the week between Christmas and New Years.
Paid parental leave.
Hybrid work schedule with three days a week in office in Washington, DC.
401(k) retirement plan that includes an employer contribution.
Educational assistance program.
Talented team members who care deeply about our mission and one another.
Salary: $52,000-$65,000
Non-Discrimination ACORE is committed to workplace diversity and inclusion. We are an equal-opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.