Providence

Not-for-profit health system with hospitals

Lead Call Center Representative

Reception & Front DeskConfirmed live in the last 24 hours

Full-timeEverett, WA, USA$24.82 - $37.98In-person

About the Job

Requirements

A high school diploma, GED, or equivalent education or experience is required.
Two years of switchboard experience in a healthcare setting is required.

Responsibilities

Answer incoming calls to the hospital's main telephone number, physician answering service, and in-house operator lines.
Provide reception and customer service to visitors.
Manage emergency codes, alarm panels, and emergency phones, and summon appropriate staff.
Make overhead announcements and communicate via two-way radio.
Manage daily schedules for answering-service clients and distribute them to appropriate departments.
Enter accounts daily.
Assist the department supervisor with staff scheduling, employee evaluations, quality and productivity monitoring, and keeping on-call schedules accurate and up to date.
Serve as a department super user for the phone operating system, policies, and procedures.
Train new employees and provide ongoing training for the team as needed.

Desired Qualifications

An associate's degree is preferred.
Two years of answering-service experience at a large organization is preferred.

Answer all incoming calls to the hospital's main telephone number, physician's answering service and in house operator calls. Provide reception and customer service to visitors. Manage all emergency codes, alarm panels, and emergency phones, and summon appropriate staff. Make all overhead announcement and communicate via two way radio. Manage daily schedules for Answering Service clients and distribute to appropriate departments. Responsible for daily entry of all accounts.

As the lead, the coordinator assists the department supervisor in staff scheduling, employee evaluations, quality and productivity monitoring and ensures all on-call schedules are up to date and accurate. Serves as a Department Super User with the phone operating system, policies, and procedures of the department. Will be responsible for new employee trainings and provide on-going trainings for the team as needed.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row.

Required Qualifications:

H.S. Diploma or GED or equivalent educ/experience
2 years Switchboard experience in a healthcare setting

Preferred Qualifications:

Associate's Degree
2 years Answering service experience at a large organization

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Minimum Salary: 24.82

Maximum Salary: 37.98

About the Company

Providence

Not-for-profit health system with hospitals

Providence Health & Services is a not-for-profit healthcare system operating 51 hospitals and over 1,000 clinics in seven western states, offering outpatient care, hospital care, home health, hospice, substance abuse programs, and mental health services. Care is delivered by about 122,000 caregivers, with revenue from patient services reinvested into ongoing care and community programs, all rooted in faith-based values. It differentiates itself by reinvesting earnings into care and community services rather than distributing profits, and by leveraging a large, integrated network to pursue scale and efficiency. Its goal is to strengthen financial stability while expanding access and quality of care for diverse communities.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Renton, WA
Founded: 1859

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