Customer Success Manager
About the job
- A Bachelor's degree is required.
- At least 2 years of professional experience in Customer Success, Account Management, Project Management, or another relevant area is required.
- Candidates should have enthusiasm for Oma Fertility's mission.
- Support a team of Care Advocates.
- Drive customer acquisition and retention while maintaining high levels of customer satisfaction throughout the fertility journey.
- Work directly with company leaders, sales, finance, marketing, product, clinical team members, and practice managers to understand the customer journey through key metrics.
- Participate directly in creating, implementing, using, and iterating processes that support customers and Oma Fertility's mission.
- Identify process gaps that affect customer success and collaborate with the necessary teams to resolve them.
- Experience with eIVF and Salesforce.
- Excellent computer knowledge, including proficiency in Word and Excel.
- Strong analytical, writing, and communication skills.
- Comfort working in a startup environment and handling multiple responsibilities.
- Experience developing best practices, creating scalable systems, and automating routine processes.
- Ability to adopt a continuous improvement mindset and actively contribute to Customer Success team processes and procedures.
- Being organized, diligent, and self-motivated.
- Ability to inspire, coach, and motivate a team and customers.
- Passion for empathetic healthcare and customer advocacy; fertility experience is a plus.
About the company
Oma Robotics (formerly Thread Robotics) is a medical technology company focused on fertility care. It operates in a business-to-business model, aiming to help fertility clinics and labs provide IVF and egg-freezing services more accessible and affordable by using artificial intelligence and robotics. Its technology automates critical laboratory procedures, including automated gamete selection and automated cell positioning, through hardware and software designed for fertility labs. The company differentiates itself with patents covering automated γamete selection and cell positioning, signaling a focus on end-to-end lab automation rather than consumer-facing devices. Its goal is to streamline laboratory workflows in fertility treatment to reduce costs and increase availability for patients. This company previously raised seed funding and planned to acquire operations, but ceased active operations in 2023, with its CEO indicating it did not file for bankruptcy at that time.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Jose, California
Founded
N/A
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Simplify's Take
What believers are saying
- Oma Fertility job postings in 2026 show active recruiting in St. Louis and Atlanta.
- LinkedIn and job boards show brand continuity through 2026 despite prior closure reports.
- Patents from 2022-2023 remain active assets for potential buyers or licensing deals.
What critics are saying
- Fertility Bridge reported closure plans in February 2025 and April 2025.
- Oma's 2026 hiring conflicts with shutdown reports, signaling operational instability.
- If clinic sales fail, Thread Robotics loses its customer base and becomes existentially impaired.
What makes Oma Robotics unique
- Thread Robotics patented automated gamete selection and cell positioning in 2023.
- Oma Fertility combines AI robotics with clinic operations, not just lab software.
- The brand still markets fertility services and robotics in 2026.
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Benefits
- Remote Work Options