Admissions Assistant

Job Title: Admissions Assistant
Location: Vasona Creek Healthcare Center, Los Gatos, CA
Job Type: Full-time
Pay Rate: $21-26 per hour

About Us

Vasona Creek Healthcare Center is a premier 148-bed skilled nursing and post-acute rehabilitation facility located in the scenic foothills of Los Gatos, CA. We are dedicated to providing compassionate, person-centered healthcare services to our residents. As part of our administrative team, you will enjoy a supportive, family-based environment and the resources needed to grow your career.

Job Summary

We are seeking a dynamic, compassionate, and detail-oriented Admissions Assistant to join our team full-time. In this role, you will be the welcoming face and voice of our facility, serving as a critical point of contact for new residents, their families, and hospital partners. You will work closely with our Admissions Director to ensure a seamless, empathetic, and efficient transition into our care.

Essential Duties & Responsibilities

• First Point of Contact: Greet prospective residents, families, and healthcare professionals warmly in person and over the phone.
• Admissions Coordination: Assist with scheduling resident intake, managing pre-admission documentation, and preparing welcoming admission packets.
• Referral Management: Follow up with hospitals, physicians, and case managers to secure the timely transfer of clinical information.
• Financial Verification: Help verify insurance benefits (Medicare, Medicaid, commercial plans) and handle authorizations.
• Facility Tours: Conduct personalized tours of our state-of-the-art rehabilitation gym and facility for prospective families.
• Team Collaboration: Partner with nursing, social services, and administrative staff to deliver an organized transition.
• Compliance & Records: Maintain accurate, up-to-date documentation in accordance with state, federal, and company guidelines.

Qualifications & Requirements

• Experience: Prior experience in a healthcare setting, admissions, or skilled nursing facility is strongly preferred.
• Knowledge: Familiarity with Medicare, Medicaid, and basic health insurance verification processes.
• Skills: Excellent interpersonal, communication, and customer service skills.
• Tech Savvy: Proficiency in Microsoft Office and experience with Electronic Health Record (EHR) systems.
• Traits: Strong organizational habits, sharp attention to detail, and a high level of confidentiality.

Benefits Package

We offer a robust competitive benefits package for our full-time employees, including:

• Comprehensive health, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement plan with company matching
• Short-term and long-term disability insurance
• Life and critical illness insurance
• Employee Assistance Program (EAP)
• Discounted PACS stock purchase program

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.