Richemont

Luxury-goods holding company acquiring maisons

Retail Executive

Business OperationsConfirmed live in the last 24 hours

Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

A bachelor's degree or equivalent level is required.
A minimum of 2–4 years of experience in the retail industry is required.
Good English communication skills are required.
Proficiency with Microsoft Office software, including Excel and PowerPoint, and other retail programs is required.
A team-oriented approach, communication skills, a dynamic and proactive personality, numerical aptitude, and strong attention to detail are required.

Responsibilities

Analyze sales performance data and support retail operations, including SAP process optimization, training, and support for stores using SAP.
Collaborate with headquarters and local IT stakeholders to configure and customize SAP to meet Maison needs, identify business-process improvements, and optimize them within SAP.
Regularly analyze sales and key performance indicators by store across daily, weekly, monthly, and yearly periods.
Plan sales targets and LE by store; support achievement of monthly sales targets and management of key performance indicators.
Analyze monthly performance by store and staff.
Analyze and report promotion and event sales data and incentive results by area and channel; propose promotion schemes and follow up.
Prepare retail and customer relationship management documents for monthly global meetings and store-visit materials for managing directors and international visitors.
Provide after-sales customer-service support, communicate directly with headquarters, and follow up on store issues.
Support customer relationship management and clienteling analysis, including tracking and analyzing very important client segmentation by store, collecting and analyzing customer relationship management data, handling related key performance indicators and client data including reassignment, and supporting client events and in-store animations.
Collect store duty and overtime data for reporting.
Support financial issues, including scheduling and following up on stocktaking, and following up on deposits, manual invoices, and related communications.
Arrange boutique manager and brand meetings.
Lead newsletter work by collecting data from functions and releasing the newsletter.

Desired Qualifications

Experience with SAP, including business intelligence reports and web-based reports, is recommended.

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:
Mainly found at Maison HQ, analyses and identifies business development opportunities, optimizes operations to gain efficiency and reach operational excellence. Proactively recommends action plans to increase boutique team productivity.

HOW WILL YOU MAKE AN IMPACT?

Sales Data Analysis and Support

Data analysis performance

o SAP friendly experience including BI report and web base report is recommended

o SAP Process optimization

- Collaborating with HQ IT and local IT stakeholders to configure and customize the system to meet the specific needs of the Maison needs

- Identifying areas for improvement in the business processes and working with IT to optimize them within the SAP system.

oTraining and support

- Providing training and support to stores on using the SAP system effectively for their regular tasks

Store performance analysis

oRegular analysis (Daily/ Weekly/ Monthly/ Yearly) on Sales and KPI by door

oSales target and LE planning by door

- To achieve monthly sales target and managing KPI

- Monthly base performance analysis by Store / Staff

o Promotion / Event sales data & Incentive result analysis and report by Area / Channel

oPromotion scheme proposal and follow-up

Regional presentation preparation

oRetail & CRM document preparation for Monthly Global meeting

oStore visit materials preparation for MD/ International visitors

Sales Operation and Team Support

After Sales (Leading role) support : Customer Service

oDirect Communication to HQ

oSupport / Follow up on store issues

CRM / Clienteling analysis support

oVIC Segmentation tracking and analysis by door

oCRM data collect and analysis

oHandle CRM KPI and client data including reassignment

oSupport client event & in-store animation

Store duty / Overtime data collection for report

Financial issue support

o Stock taking scheduling and follow up

oDeposit/ Manual Invoice and other related issues communication follow up

Regular meeting arrangement

o Boutique Manager meeting, Brand meeting

Newsletter (Leading role)

o Collect data from function and Release

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Bachelor's Degree or Equivalent Level

- Minimum 2-4 years of experience in retail industry

- Good English communication skills

- Proficiency with MS Office software including Excel, Powerpoint and other retail program

- Team player with communication skills

- Dynamic and proactive personality

- Strong numeric sense and great attention to details

#Richemont #WeCraftTheFuture

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

Recently Posted Jobs

Explore more opportunities at Richemont

See more jobs