Institute ongoing meetings with SSVF staff and maintain communication and coordination with the subcontractor and community partners, especially the VA.
Establish policies and procedures for VA SSVF program.
Collect outcome data from internal systems and compile accurate reports to the VA. through repository.
Monitor internal financial reports monthly. Collect financial information monthly and provide accurate reports to the VA per the contract.
Assure that each participant files includes the assessment, eligibility documents, housing stability plan, and case notes documenting action taken, progress, challenges, and follow up.
Oversee completion of outcome data forms on all participants quarterly and close client cases in a timely manner.
Maintain accurate records of financial assistance provided to participants utilizing the appropriate database and/or filing system.
Prepare case records for proper storage after participant exits program.
Perform any other duties that may be requested.
Maintain a positive relationship with grantor and subcontractor.
Represent the agency’s mission, philosophy, and function to the community.
Attend agency, community, supervisory, clinical staff meetings, in-service trainings and conferences, as requested/needed.
Maintain working relationships with community (e.g., VA, HUD-Vash, Salvation Army, Restart and Homeless Services Coalition) to provide comprehensive service for participants and to stay abreast of current trends and resources available.
Assure the housing stability of clients through program oversight and staff support.
Assure that client satisfaction surveys are distributed to clients within 45 to 60 days of entry into the program and 30 days after exiting from the program.
Work closely with and collaborate with community housing and other agency program managers and staff to provide premium services to clients.
Responsible for the selection, hiring, training and supervision of VA SSVF staff. Performs semi-annual performance appraisal and annual evaluation with recommendation of salary and/or job description changes relevant to the personnel of this area. Maintains ongoing documentation of employee performance, implementing disciplinary action if necessary.
Ensures that staff follow the Catholic Social Teachings in all aspects of performing their job duties.
Direct overall management of VA Supportive Services for Veteran Families.
Oversight of the subcontractor’s performance providing employment services.
Desired Qualifications
Master's degree is preferred.
Experience working with veterans preferred.
Experience with employee supervision, program development, oversight, and evaluation strongly preferred.
Great communication (verbal and written).
Superior problem solving, conflict resolution skills, sound judgment and reasoning skills.