At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Virtual Banker II within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.

Job Responsibilities

Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client-first attitude, and collaborating with team members to provide the most appropriate solutions.
Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment.
Handle inbound and outbound communication to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions.
Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to our team of experts as needed.
Partner with One Chase Partners (Private Client Advisors, Home Lending Advisors, and Business Relationship Managers) to connect customers to experts for specialized financial needs.
Guide clients in utilizing technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience.
Achieve or exceed performance metrics related to client engagement and referrals, while staying informed about Chase products, services, and industry trends.
Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience.

Required Qualifications, Capabilities, and Skills

1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
Demonstrated client-first attitude with the ability to create a hospitable and friendly experience.
Strong relationship-building skills, showing genuine care and concern during client interactions.
Excellent communication skills, with the ability to engage clients clearly and courteously over the phone, video, and via email.
Proficiency in quickly and accurately learning products, services, and procedures.
Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently.
Proven client service experience or comparable experience.
High school diploma, GED, or equivalent.

Preferred Qualifications, Capabilities, and Skills

Strong desire and ability to influence, educate, and connect customers to technology solutions.
Experience adhering to banking policies, procedures, and regulatory requirements.
Experienced in retail banking, financial services, or a consultative customer relationship role in a related industry, such as hospitality service industries, with proven success in deepening client relationships and delivering results.
College degree or military equivalent.

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default

About the company

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1799

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Simplify's Take

What believers are saying

Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.

What critics are saying

AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.

What makes JP Morgan Chase unique

It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.

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Benefits

Health Insurance
Flexible Work Hours
Paid Sick Leave
Paid Holidays

Growth & Insights and Company News

6 month growth

-9%

1 year growth

-4%

2 year growth

-4%

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Banker 2

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