Abbott

Makes heart devices, glucose sensors and lab tests

Revenue Cycle Specialist 3

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeRemote in USA$20.50 - $41 /hr

About the Job

Requirements

A high school diploma or General Education Degree (GED) is required.
At least 2 years of experience in a contact center, data entry, or customer service environment is required.
At least 2 years of experience using multiple computer systems, including Microsoft Office Suite, Excel, Epic, and OnBase, is required.
At least 1 year of experience in a medical data entry environment using electronic medical record systems is required.
Ability to solve complex problems related to overall workflow processes is required.
Working knowledge of HIPAA laws, medical terminology, medical billing, and insurance terms is required.
Working knowledge of laboratory terminology is required.
Proficiency with Adobe Acrobat, including navigating multiple systems within order workflow and manipulating files into PDF, is required.
Ability to perform the essential duties with or without accommodation is required.
Authorization to work in the United States without sponsorship is required.
Successful completion of all Epic training for TOQ and PFS work queues is required.
Ability to support work-queue turnaround-time requirements and contribute actively to process improvement is required.
Strong attention to detail, organization, record-keeping, analytical, and problem-solving skills are required.
Ability to understand business processes, work independently, stay focused, and complete assigned tasks promptly is required.
Ability to adapt effectively to changing workloads and circumstances and respond quickly to new information is required.
Professional conduct and the ability to build working relationships and communicate process updates effectively, both verbally and in writing, are required.
Ability to comply with the company Quality Management System policies and procedures is required.
Regular, reliable attendance and ability to work the designated schedule and overtime as needed are required.
Ability to use a mobile device, tablet, or computer and type for approximately 90% of a typical workday is required.

Responsibilities

Serve as a process subject matter expert for internal department team members on internal processes and source documents.
Perform team essential duties, including resolving revenue processes, handling queues in the electronic medical record system, and troubleshooting patient claims, charges, and appeals.
Collaborate with leadership to support workflow management and team resource allocation.
Attend and co-facilitate meetings with internal departments.
Use Microsoft Office and electronic medical record reporting tools to support team initiatives and leadership requests.
Participate in cross-department project initiatives as needed.
Perform duties and document information according to standard operating procedures and workflows.

Desired Qualifications

Experience with project-based work is preferred.
Peer mentorship experience is preferred.
Experience supporting multiple work streams concurrently is preferred.
Experience documenting processes with Microsoft Visio or similar programs is preferred.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Position Overview

The Revenue Cycle Specialist will serve as a Subject Matter Expert (SME) on order to cash handling tasks.

This position will collaborate with team leadership, help support team projects and initiatives, and regularly collaborate cross-functionally to support the Revenue Cycle and Order to Cash functions.

Essential Duties

include but are not limited to the following:
• Serve as a process SME to internal department team members on internal processes and source documents.

• Perform all team essential duties proficiently; including resolution of all Revenue processes, handling queues in the Electronic Medical Records (EMR) system, and troubleshooting patient claims, charges, and appeal processes.

• In collaboration with leadership, support management of workflows and team resource allocation.

• Attend and co-facilitate associated meetings with internal departments.

Utilize Microsoft Office and EMR reporting tools to support team initiatives and leadership requests.

• Participate in cross-department project initiatives, as needed.

Perform all duties and document all information according to Standard Operating Procedures (SOPs) and workflows.

• Ability to support work queue turnaround time requirements.

• Ability to actively contribute in the process improvement process.

• Strong attention to detail, organization, and record-keeping skills.

• Excellent analytical skills; ability to understand business processes.

• Disciplined, self-motivated, and reliable.

• Ability to problem solve and stay organized.

• Ability to stay focused on a task and work independently.

• Ability to stay motivated, keep a positive attitude, and perform quality work.

• Ability to be punctual and complete tasks that are assigned in a timely manner.

• Ability to adapt to changing workload and circumstances effectively; able to respond to new information quickly.

• Ability to act in a professional manner in all interactions with members of the Exact Sciences teams, clients, and associates.

• Excellent interpersonal skills; ability to interact and build strong working relationships with peers at all levels of the organization.

• Excellent communication skills, both written and verbal; ability to convey process updates.

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Support and comply with the company’s Quality Management System policies and procedures.

• Regular and reliable attendance.

• Ability to work designated schedule.

• Ability to work overtime, as needed.

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

• You will be required to successfully complete all Epic trainings for TOQ and PFS work queues.

Minimum Qualifications

• High School Diploma or General Education Degree (GED).
• 2+ years of experience in a contact center, data entry, or customer service environment.

• 2+ years of experience in multiple computer systems; including, but not limited to, Microsoft Office Suite, Excel, Epic, and Onbase.

• 1+ years of experience working in a medical data entry environment utilizing EMR systems.

• Proven ability to solve complex problems related to overall workflow processes.

• Working knowledge of HIPAA Laws.

• Working knowledge of medical terminology, medical billing, and insurance terms.

• Working knowledge of laboratory terminology.

Proficient in Adobe Acrobat; with a demonstrated ability to navigate multiple systems within order workflow and manipulate files into PDF.

• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

• Authorization to work in the United States without sponsorship.

Preferred Qualifications:

• Experience with project-based work.

• Peer mentorship experience.

• Experience supporting multiple work streams concurrently.

• Process documentation experience with Microsoft Visio or similar programs.

The base pay for this position is

$20.50 – $41.00/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Accounts Payable & Receivables, Credit & Collection, & Payroll

DIVISION:

ONCO Cancer Diagnostics

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About the Company

Abbott

Makes heart devices, glucose sensors and lab tests

Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.

Company size: 10,001+
Company stage: IPO
Headquarters: Abbott Park, IL
Founded: 1888

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