Hub Team Manager

B&Q launches TradePoint Express delivery service. B&Q, the UK's leading home improvement retailer, is strengthening its on-demand delivery offer with the launch of TradePoint Express, a new same-day delivery service exclusively for trade customers, as well as the expansion of its Deliveroo partnership to more than 100 stores nationwide. The latest developments form part of B&Q's continued investment in giving customers faster and more convenient ways to access the products they need. Building on recent enhancements including the introduction of Marketplace Click + Collect, customers can now choose from an expanding range of collection and delivery options designed to suit planned projects, urgent repairs and last-minute requirements. In partnership with on-demand courier platform Gophr, TradePoint Express enables TradePoint Business Development Managers to arrange deliveries, either within two hours or a pre-booked two-hour slot same-day, for TradePoint members from B&Q's standalone TradePoint store in Barking and 123 participating B&Q stores across the UK. The service is set to expand to more TradePoint stores later this year, helping even more trade customers save valuable time by reducing the need to travel to collect essential materials and enabling them to stay focused on the job at hand. B&Q has also expanded its Deliveroo partnership to more than 100 stores nationwide following a successful trial. Customers can now access up to more than 9,000 home improvement products through Deliveroo, with orders delivered in as little as 35 minutes. Since launching in 2024, the Deliveroo partnership has continued to grow in response to increasing demand for fast and convenient access to home improvement essentials, supporting both planned projects and last-minute repairs. Together, these services are designed to make it easier for both trade and retail customers to access the products they need, whenever and wherever they need them. Amélie Gallichan-Todd, Supply & Logistics Director at B&Q, said: "We're continually evolving the ways customers can shop with B&Q, making it faster and more convenient to access the products they need. The launch of TradePoint Express and the expansion of Deliveroo to more than 100 stores are important steps in that journey, giving both trade and retail customers greater flexibility through a range of delivery options designed to suit different project needs. As our customer expectations continue to evolve, we're focused on making it easier for them to get the right products, exactly when and where they need them." Suzy McClintock, VP of Consumer at Deliveroo, said: "Deliveroo customers frequently use the platform for their home improvement needs, as they seek out quick and convenient delivery during those DIY emergencies. By expanding our successful partnership with B&Q nationwide, more customers than ever can keep those home improvement projects moving, with access to what they need, when they need it. Whether it's paint or power tools, we can have them delivered to your doorstep in as little as 25 minutes." John Morgan, Director of TradePoint, said: "Time is one of the most valuable resources for trade professionals. TradePoint Express has been designed to help our members spend less time collecting materials and more time focused on the job. By working with our TradePoint Business Development Managers and Gophr, we're providing a flexible same-day delivery service that helps keep projects moving and supports customers when timing matters most." Graham Smith, Commercial Director at Gophr said: "Gophr's partnership with B&Q, supporting the launch of TradePoint Express, will mean a faster, more convenient service for trade customers. Our technology and delivery network enable flexible, same-day fulfillment that meets the needs of busy professionals, helping products move quickly and efficiently from store to site." Insight perspective B&Q's TradePoint Express service is easy to file under "faster delivery", but perhaps that's underselling it. A few things stand out: 1) It's booked through people, not an app. Deliveries are arranged via TradePoint Business Development Managers. That makes it a relationship tool as much as a logistics one. Every booking tells B&Q what its trade members are working on and what they'll need next. 2) The two-hour slot matters more than the two-hour dash. For a tradesperson, the real cost of a collection run is lost billable hours. A guaranteed window means they can plan labour around the materials, not the other way round. Certainty is the product. 3) The big-box estate is being put to work. With 123 B&Q stores (plus Barking) and Gophr and Deliveroo handling the last mile, B&Q has turned a property portfolio many have seen as a burden into a fulfilment network without buying a single van. Image: B&Q 14 October 2026 I find the news and articles they publish really useful and enjoy reading their views and commentary on the industry. It's the only source of quality, reliable information on our major customers and it's used regularly by myself and my team. Simon Fleet - Sales & Marketing Director, Thomas Dudley Ltd

Learn how B&Q and Channel 4 boost employee engagement at Employee Benefits Live 2026. Speakers from organisations such as B and Q, Channel 4 and CMAC Group will share their strategies around employee experience and engagement at Employee Benefits Live 2026, in association with Pluxee. On Tuesday 13 October, Michael Cowan, reward manager at B and Q, will take part in a session titled 'Beyond annual enrolment: Building year-round engagement with benefits' at 12.15pm on stage three. This will explore how the organisation creates a more consistent conversation around benefits, and how it measures the impact of benefits engagement and balances improved employee outcomes with the cost to the business. Meanwhile, on Wednesday 14 October, Hannah Bermudez, director of people at CMAC Group (pictured above), will take part in a session titled 'From zero to global: Building a reward and benefits strategy from scratch' at 2.30pm on stage three. This will look at how to build the business case for better benefits, the role of benefits, pensions and financial education in creating a stronger employee proposition across different markets, and balancing consistency and equity with local legislation, cultural expectations and different employee needs. Additionally on Wednesday, Paul Dockerty, benefits and pensions manager, and Sarah Tegerdine, head of people partnering at Channel 4, will take part in a session titled 'One strategy, five expectations - Working with a multi-generational workforce' at 1.30pm on stage three. Taking place across two days, Employee Benefits Live will host a range of speakers and sessions, along with more than 80 exhibitors. This year's four stages will focus on the Future of Work, Whole Person Wellbeing, Employee Experience and Engagement, and Better Benefits, Smarter Spend. There will also be the chance to learn and network with industry peers within dedicated community spaces to connect and recharge. The event aims to provide inspiration and useful connections for visitors, equipping them with the knowledge to best support their own organisations. Employee Benefits Live will take place 13-14 October at Excel London. Tickets are free for HR, reward and benefits professionals.

B&Q sales down during first half; group sales up. Home improvement retailer B&Q has reported a decline in half year sales as wider group sales rose. According to the latest Kingfisher, parent company of B&Q, half year trading update for the six months ended 31 July 2026, total group sales rose 1.6% to £7.1bn. Pre-tax profit for the period rose 18.4% to £400m. Within the group, B&Q sales fell 2.2% to £2.1bn with big ticket sales down 5.1%, while Screwfix revenues rose 7% to £1.4bn. UK and Ireland sales rose 1.2% to £3.5bn. On B&Q, the group said sales delivered growth in trade and e-commerce as marketplace continues to scale, offset by soft demand in bathroom. Core LFL impacted by heatwaves driving a shift to online and reducing store footfall. "E-commerce sales grew +19%, with penetration reaching 20% and strong performance across 1P and 3P. Marketplace GMV increased +34% to £306m generating retail profit contribution of £12m, supported by range expansion including complementary cooling and electronics products, new cross-border vendors and store click & collect. "Continued investment in search and navigation functionality drove improvements in online traffic and conversion rates with the implementation of natural language search planned for H2." Looking ahead, Kingfisher expects Adjusted PBT in the range of approximately £595m-£635m. Thierry Garnier, Chief Executive Officer, said: "Big Furniture Group delivered a solid H1 performance, growing sales, gross margin and profits through market share gains and continued momentum across trade, e-commerce, marketplace and group sourcing. "We are building a stronger, more resilient Kingfisher, with our strategic priorities creating new growth opportunities and strong financial discipline supporting performance across the business. While the consumer environment remains mixed, our consistent delivery, strategic progress and opportunities ahead give us the confidence to upgrade our guidance."