Full-Time

Installer Service Specialist

Confirmed live in the last 24 hours

O'Reilly Auto Parts

O'Reilly Auto Parts

10,001+ employees

Junior, Mid

Forney, TX, USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Sales
Customer Service
Requirements
  • Strong background in mechanics.
  • Above-average communication skills.
Responsibilities
  • Work with installers/professional customers to develop sales relationships.
  • Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
  • Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
  • Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
  • Assist on front counter as needed and, on the retail counter as needed.
  • Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
  • Assist with customer labor claims, making sure they are processed quickly and efficiently.
  • All other duties as assigned.
Desired Qualifications
  • Hands-on knowledge of automotive repairs.
  • ASE Certification.
  • Fluency in multiple languages (Spanish is highly desired).

Company Size

10,001+

Company Stage

IPO

Total Funding

N/A

Headquarters

Springfield, Illinois

Founded

1957

Simplify Jobs

Simplify's Take

What believers are saying

  • O'Reilly's entry into Canada opens new market opportunities and growth potential.
  • The growing DIY auto repair trend increases demand for O'Reilly's products.
  • Expansion of e-commerce platforms boosts O'Reilly's online sales potential.

What critics are saying

  • Regulatory hurdles may delay the acquisition of Groupe Del Vasto in Canada.
  • Cultural differences could pose integration challenges in the Canadian market.
  • Rebranding in Mexico may not resonate with local consumers, impacting sales.

What makes O'Reilly Auto Parts unique

  • O'Reilly Auto Parts is expanding into Canada with the acquisition of Groupe Del Vasto.
  • The company has a strong presence in motorsports through Major League Fishing sponsorship.
  • O'Reilly is recognized for its effective radio marketing, winning the 2024 Radio Marketer of the Year.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Wellness Program

Tuition Reimbursement