Operational Support Engineer

Role: Operational Support Engineer

Location: Atlanta, GA (On site 5 days)

Type of Hire: Full time/W2

Job Description:

Provide L2/L3 support for complex application and infrastructure environments.
Lead critical incident response, troubleshooting, and Root Cause Analysis (RCA) activities.
Manage application releases, production deployments, infrastructure changes, and operational support processes.
Collaborate with development teams, business stakeholders, vendors, and service providers to ensure platform stability.
Design and develop operational dashboards, monitoring solutions, and automation tools to improve observability and efficiency.
Serve as the Subject Matter Expert (SME) for assigned applications, platforms, and infrastructure services.
Drive operational excellence through continuous improvement initiatives and best practices.
Analyze production issues and implement long-term solutions to improve system reliability and performance.
Support hybrid cloud environments across on-premises and AWS infrastructure.
Present technical findings, operational metrics, and solution recommendations to leadership and stakeholders.
Participate in change management, release planning, and service improvement initiatives.

Required Technical Skills:

8+ years of experience in Infrastructure Operations, Cloud Operations, Production Support, or Site Reliability Engineering.
Active AWS Certification (Solutions Architect, SysOps Administrator, DevOps Engineer, or equivalent).
Strong experience providing L2/L3 support in enterprise production environments.
Deep expertise in at least two of the following domains:
Cloud Architecture
Security Frameworks
System Operations
Networking
Database Technologies
Development/DevOps
Working knowledge of at least three additional infrastructure and cloud technology domains.
Strong AWS experience including EC2, VPC, IAM, CloudWatch, S3, RDS, Lambda, ECS/EKS, Route 53, and Auto Scaling.
Experience supporting hybrid environments consisting of both on-premises and cloud infrastructure.
Hands-on experience with monitoring and observability tools such as CloudWatch, Splunk, Dynatrace, Datadog, Grafana, AppDynamics, or similar platforms.
Strong scripting and automation experience using Python, PowerShell, Bash, Terraform, Ansible, or related technologies.
Experience managing and supporting production releases, deployments, and infrastructure changes.
Strong troubleshooting, performance analysis, and root cause investigation skills.
Experience with incident management processes, service restoration, and major incident coordination.
Knowledge of Linux and/or Windows server administration.
Understanding of networking concepts including DNS, Load Balancers, Firewalls, Routing, VPNs, and TCP/IP.
Experience working with databases such as SQL Server, Oracle, PostgreSQL, MySQL, or NoSQL platforms.
Excellent verbal and written communication skills with the ability to interact with technical and business stakeholders.

Preferred Qualifications:
Experience developing operational dashboards, health monitoring solutions, and reporting metrics.
Experience implementing automation initiatives that improve operational efficiency and reduce manual effort.
Experience working within large-scale enterprise production environments.
Exposure to DevOps, CI/CD pipelines, Infrastructure as Code (IaC), and cloud-native technologies.
AWS Advanced Certifications or certifications related to Infrastructure, Security, Networking, or DevOps.
Experience with ITIL processes including Incident, Problem, Change, and Release Management.
Experience supporting highly available and mission-critical applications.