All Accor

Global hotel management, franchising, loyalty program

Reservations Executive

Hotel Guest ServicesUpdated on Nov 11

Full-timeAgra, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

Secondary education (GCSE or equivalent) or a higher qualification.
At least 2 years of experience in hotel reservations, guest services, or a hospitality environment.
Proficiency in property management systems (PMS) and central reservation systems (CRS).
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Written and verbal communication skills in English.
Ability to manage multiple reservation channels simultaneously.
Knowledge of hotel operations, facilities, and service offerings.
Availability to work flexible shifts, including weekends and public holidays.

Responsibilities

Process and manage guest reservations through telephone, email, and online booking systems.
Respond promptly to guest enquiries and confirm bookings with accurate information.
Maintain detailed reservation records and ensure data accuracy in the property management system.
Liaise with housekeeping, front office, and food and beverage departments to ensure seamless guest experiences.
Optimise room inventory and rates to maximise revenue while maintaining occupancy targets.
Handle guest requests, special requirements, and reservation modifications professionally and efficiently.
Resolve booking discrepancies and complaints promptly, escalating complex issues to management when necessary.
Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts.
Maintain knowledge of hotel facilities, services, packages, and promotional offers to communicate effectively with potential guests.
Coordinate with the sales and marketing team to support promotional campaigns and group bookings.
Ensure compliance with hotel policies, data protection regulations, and reservation procedures.
Contribute to departmental and organisational revenue and occupancy objectives.

Job Description

Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems
Provide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate information
Maintain detailed records of all reservations and ensure data accuracy within the property management system
Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences
Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets
Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency
Resolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessary
Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts
Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests
Coordinate with the sales and marketing team to support promotional campaigns and group bookings
Ensure compliance with hotel policies, data protection regulations, and reservation procedures
Contribute to achieving departmental and organisational revenue and occupancy objectives

Qualifications

**Required Qualifications:**

Secondary education (GCSE or equivalent) or higher qualification
Minimum 2 years of experience in a hotel reservations, guest services, or hospitality environment
Proficiency in using property management systems (PMS) and central reservation systems (CRS)
Strong proficiency in Microsoft Office applications (Word, Excel, Outlook)
Excellent written and verbal communication skills in English
Demonstrated ability to manage multiple reservations channels simultaneously
Sound knowledge of hotel operations, facilities, and service offerings
Ability to work flexible shifts, including weekends and public holidays

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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