IBEX

Biotech company: antibodies and gene therapy

Customer Support Executive

Customer SupportConfirmed live in the last 24 hours

Full-timeIslamabad, Islamabad Capital Territory, PakistanNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or higher is required.
Customer support or other job experience is preferred.
Good verbal Urdu communication is required.
Proficiency with Microsoft Office, particularly Microsoft Excel and Microsoft Word, is required.

Responsibilities

Respond professionally to customers by providing product and service information, taking or canceling orders, and obtaining complaint details.
Maintain records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken; process orders, forms, and applications.
Follow up to ensure appropriate action is taken on customer requests, aiming for first-contact resolution.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Take ownership of completing new and different requests and seek opportunities to add value to job accomplishments to enhance the organization's reputation.

Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

Bachelors or above
Customer support and other job experience preferred
Good Verbal Urdu Communication
Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

About the Company

IBEX

Biotech company: antibodies and gene therapy

Ibex Biosciences focuses on discovering, validating, and producing biotechnology solutions for health and ecological challenges. Its product portfolio includes therapeutic antibodies, gene therapy, and stem cell programs, as well as diagnostic antibodies for Immunohistochemistry (IHC) to improve biopsy accuracy. The company advances its products by conducting exploratory R&D on projects that may not yet be validated in public research, then develops and commercializes these technologies through licensing, partnerships, and direct sales to healthcare and research institutions. A key differentiator is Ibex’s diversified, internally driven pipeline and its mix of therapeutics and diagnostics, alongside active engagement in grant funding and patenting. The company’s goal is to bring proprietary biotech innovations to market to enhance patient outcomes and health-related research, addressing significant cancer-related and other health challenges.

Company size: 1-10
Company stage: Early VC
Total funding: $4.2M
Headquarters: North Bethesda, MD
Founded: 2015

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