Assistant Starbucks Manager

Position Summary

The Assistant Starbucks Manager supports the Starbucks Manager in overseeing daily operations of the licensed Starbucks department, ensuring exceptional customer service, product quality, food safety compliance, and achievement of sales and profitability goals. This position assists with training and developing baristas, maintaining Starbucks brand standards, and leading the department in the manager's absence.

Key Responsibilities Department Operations

• Assist with daily operations of the Starbucks department.
• Ensure beverages and food items are prepared according to Starbucks recipes and standards.
• Maintain proper levels of inventory, supplies, and product availability.
• Monitor department cleanliness, organization, and merchandising standards.
• Support execution of promotional programs and seasonal product launches.
• Ensure all opening, closing, and operational procedures are followed.

Customer Service

• Deliver exceptional customer service and create a welcoming environment.
• Build customer loyalty through friendly interactions and product knowledge.
• Resolve customer concerns and complaints professionally and promptly.
• Promote featured beverages, food items, and seasonal offerings.
• Ensure every customer receives a consistent Starbucks experience.

Leadership & Team Development

• Assist with hiring, training, coaching, and developing baristas.
• Support scheduling and daily task assignments.
• Monitor employee performance and provide ongoing feedback.
• Foster a positive, team-oriented work environment.
• Lead department operations in the absence of the Starbucks Manager.
• Model company values, professionalism, and excellent customer service.

Inventory & Financial Performance

• Assist with ordering and inventory management.
• Monitor product usage and help minimize waste and shrink.
• Support labor management and productivity goals.
• Help drive sales through effective merchandising and customer engagement.
• Assist in achieving department sales and profitability objectives.

Food Safety & Compliance

• Ensure compliance with Starbucks operating standards and company policies.
• Maintain adherence to all food safety, sanitation, and health regulations.
• Ensure proper storage, handling, and rotation of products.
• Promote workplace safety and proper equipment usage.
• Maintain required records and operational documentation.

Qualifications

• High school diploma or equivalent preferred.
• Previous coffee shop, food service, retail, or supervisory experience preferred.
• Strong customer service and leadership skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer and cash handling skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Frequent reaching, bending, twisting, and repetitive hand motions.
• Ability to work around hot equipment and beverage preparation stations.
• Ability to safely operate department equipment.

Key Success Factors

• Strong leadership and team development abilities.
• Commitment to delivering an exceptional customer experience.
• Thorough understanding of Starbucks brand standards.
• Ability to manage inventory, labor, and operational priorities.
• Strong attention to detail and product quality.
• Dedication to food safety, cleanliness, and operational excellence.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream