Full-Time

Order Operations Analyst

Posted on 9/14/2024

Tanium

Tanium

1,001-5,000 employees

Provides endpoint security and systems management

Cybersecurity

Compensation Overview

$45k - $135kAnnually

+ Equity Awards

Entry, Junior

Reston, VA, USA

Hybrid position in Reston, VA.

Category
Supply Chain Management
Operations & Logistics
Required Skills
NetSuite
ServiceNow
Salesforce
Data Analysis
Requirements
  • BS/BA or equivalent experience required
  • Full understanding of quote to cash process
  • Minimum 1 year of work experience in order fulfillment preferred
  • Experience working at a software or subscription-based company highly preferred
  • Salesforce, NetSuite and ServiceNow experience a plus
  • Working knowledge of MS Office Suite (Word, Excel, Powerpoint)
  • A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
  • Demonstrates initiative and motivation
  • Attention to detail and ability to proactively manage his or her own work streams as needed
  • Ability to work in a fast-paced, changing environment
  • Ability to investigate and analyze problems using good judgment and determine solutions to resolve issues
  • Eagerness to learn
  • Excellent verbal and written communication skills
  • Person of high ethics and integrity
Responsibilities
  • Responsible for all aspects of order management, including new partner and customer account setup, sales order review, license delivery, and invoice processing using NetSuite and Salesforce
  • Understand current policies and apply the policies to complex deal structures
  • Process incoming license tickets, proof of concept requests, and inquiries relating to current and prospective customers.
  • Establish strong relationships with Sales, Deal Desk, Quoting Operations, Contracts, Technical Account Management, Tax, Legal, and Revenue departments and become a subject matter expert with regards to Order Management and Licensing
  • Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements in order processing, deal closure, invoicing, and collections workflows
  • Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis
  • Assist with ad hoc reporting regarding key metrics for management review
  • Monitor, review and action all relevant mail inboxes daily

Tanium provides endpoint security and systems management solutions through its Tanium XEM platform. This platform enables businesses to monitor and manage their endpoints in real-time, ensuring they have control over their IT environments. Tanium's services are particularly beneficial for organizations that need to safeguard critical assets, such as financial data and sensitive military information. The company serves a diverse clientele, including branches of the U.S. Armed Forces, major financial institutions, and global retailers, showcasing the adaptability of its solutions across various sectors. Unlike many competitors, Tanium focuses on delivering a high level of certainty and control in endpoint management. The goal of Tanium is to empower organizations to effectively protect their vital information and manage their IT infrastructure.

Company Stage

Late Stage VC

Total Funding

$783.7M

Headquarters

Kirkland, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Tanium's integration with ServiceNow enhances automation, attracting more enterprise clients.
  • Recognition as a leader in patch management strengthens Tanium's market position.
  • Partnership with VetsinTech boosts brand reputation and opens government sector opportunities.

What critics are saying

  • Emerging cybersecurity startups could erode Tanium's market share.
  • Rapid evolution of cyber threats may outpace Tanium's current capabilities.
  • Over-reliance on partnerships like ServiceNow could pose risks if challenges arise.

What makes Tanium unique

  • Tanium offers real-time data collection at an enterprise scale, ensuring rapid response.
  • The Tanium XEM platform provides unmatched visibility and control over millions of endpoints.
  • Tanium's diverse client base, including U.S. Armed Forces, showcases its solution's versatility.

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Benefits

Insurance, Health & Wellness Package

401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus

Work From Home

Maternity & Paternity Leave

Adoption Assistance

Flexible Hours

Paid Time Off

Free Lunch or Snacks

Company Social Events

Travel Concierge

Commuter Checks & Assistance

Employee Discount

Tuition Assistance

INACTIVE