Ocean Export Supervisor

Job Description

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 

        This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.          

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and respond to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

SUPERVISOR CORE COMPETENCIES

Employee Development (Supervisor, All)

In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Business Development (Supervisor, Branch Product)

Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposals, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Financial Excellence (Supervisor, Branch Product)

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence (Supervisor, Branch Product)

In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.  Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.

People :

• Identify with manager, develop, and mentor your No. 2.
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Ensure team meets company standards of 52 hours training per year per employee.
• Ensure that the new hires complete company’s mandatory training within the first 6 months.

Support the manager where needed:

• Participate to staff appraisals, and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations :

• Monitor compliance at all times with regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Ensure the system reports, including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
  • Daily Status Exception Report - STAT1 (Daily)
  • Shipment Transit Log Report - TRNRPT (Daily)
  • Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly-  if using primarily a gateway)
  • Shipment Summary Report - SHSUM (monthly)
  • Route Activity Report - RARRPT (monthly or more frequent as needed)
  • Aged Warehouse Status Report – STAT3 (at least weekly)
  • Global Workflow Monitor.

Support the manager in the following areas:

• Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others)
• Working to be our vendors lowest cost customer promoting market solutions.
• Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Customer :

Support the manager and or the sales department where needed:

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposals, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.

Finance :

• Meet weekly or more if required with the department manager.

Support the manager as required and applicable in the following areas:

• Proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report.

Compliance :

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture :

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.
• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using e.doc and e.doc treeview, export database, and other system generated reports to manage by exception)

Qualifications

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office (Excel, Word etc.) and computer skills

Behaviors:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

TRAINING AND QUALIFICATIONS :

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• 2 years of industry specific qualification (country specific).

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• The position pays $45,000-$55,000 per year plus bonus.