IT Support Specialist Level 1

IT Support Specialist (Level 1)

Location: Irvine, CA | On-site  ||  Department: Technology || Employment Type: Full-time

About the Role

Are you passionate about technology and eager to kick-start your career in IT?  We’re looking for an IT Support Specialist to join our growing team.  The IT Support Specialist provides first-line technical support for employees across TRA (Tax Relief Advocates) and DRA (Debt Relief Advocates).  This role is responsible for user onboarding/offboarding, troubleshooting system access issues, supporting daily operations in Microsoft Azure and Intune environments, and ensuring smooth functioning of desktop applications such as Intuit ProSeries, Microsoft 365, and other company systems.  The position requires strong technical aptitude, customer service skills, and a security-conscious mindset to support operations in a regulated environment.

What You’ll Do

User Lifecycle Management

• Perform onboarding and offboarding tasks for employees, including:
• Account creation, licensing, and group assignment in Microsoft Entra ID (Azure AD) and Google Workspace.
• Workstation setup, device registration, and compliance enforcement via Intune / Azure.
• Configuration of SSO access for enterprise apps.
• Secure deprovisioning, access revocation, and data backup during offboarding.
• Maintain user access logs, equipment inventory, and asset lifecycle records.

Technical Support (Level 1)

• Provide first-level troubleshooting for:
• Enterprise software applications.
• Azure Virtual Desktop (AVD) connectivity and session performance.
• Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• VPN, MFA, and SSO login issues.
• Hardware and peripheral setup (printers, scanners, webcams, etc.).
• Escalate unresolved issues to Level 2 or vendor support as needed, with proper documentation.
• Maintain clear records of tickets, incidents, and resolutions.

System Administration

• Register and manage devices in Microsoft Entra / Intune for compliance and conditional access.
• Monitor device health, patch updates, and Defender for Endpoint alerts.
• Support configuration and auditing of Azure AD Join and BitLocker policies.
• Run regular security and compliance checks aligned with WISP and IRS data protection requirements.

Operational Support

• Maintain and update onboarding documentation and IT SOPs.
• Support user license management and access provisioning across tools.
• Assist with IT inventory, equipment deployment, and workstation imaging.
• Provide basic end-user training on company systems and cybersecurity best practices.

What You Bring

• Associate degree in Information Technology, Computer Science, or a related field required.
• Bachelor’s degree preferred (or equivalent professional experience in IT support).
• 1–3 years of hands-on experience in IT support, helpdesk, or system administration.
• Proficiency with Microsoft Entra ID (Azure AD), Intune, and Microsoft 365 Admin Center.
• Familiarity with Windows 10/11, and virtual desktop environments.
• Understanding of SSO, MFA, and conditional access policies.
• Basic networking skills (IP configuration, DNS, VPN).
• Excellent communication and troubleshooting abilities.
• Strong attention to detail and documentation discipline.
• Customer service–oriented and able to multitask in a fast-paced environment

Nice to Have: 

• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or Azure Fundamentals (AZ-900).
• Experience supporting Genesys Cloud, RingCentral, or similar telephony platforms.
• Familiarity with Google Workspace Admin Console and cross-domain SSO integration.

Physical Requirements:

• Ability to lift and carry materials up to 25 pounds.
• Mobility to move between work areas and perform office tasks.

Performance Indicators:

• Ticket response and resolution times.
• User satisfaction ratings.
• Compliance with onboarding/offboarding SLAs.
• Intune device compliance and audit accuracy.
• Reduction of recurring support incidents through proactive measures.

Why You’ll Love Working Here

• Hands-on experience in a growing IT department.
• Impact - Every day, you’ll help real people escape financial stress and rebuild their lives.
• Growth - We’re a rapidly expanding company with plenty of room for career advancement.
• Supportive Culture - We value collaboration and continuous learning.
• High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.

We’re looking for passionate, driven individuals who want to make a real difference while building a rewarding career in a purpose-driven organization.

Compensation

Hourly Pay: $23.00 – $32.00 per hour.

Classification: This is a full-time, hourly, non-exempt position and is eligible for overtime pay in accordance with applicable law.

Benefits:

• Comprehensive health, dental, and vision insurance
• Supplemental benefits, including life insurance, flexible spending accounts, and more
• 401(k) with a 4% employer match

Pay Transparency Statement: The pay range for this position is $23.00 – $32.00 per hour. This range represents the Company’s good-faith estimate of the pay it reasonably expects to offer at the time of hire. Placement within the range will depend on factors such as experience, skills, and qualifications.

Application Process

Qualified applicants may be invited to complete a brief AI-facilitated interview designed to help us learn more about your experience and qualifications.  After the AI interview, a member of our recruiting team will personally review your responses and follow up with next steps if you're selected to move forward.  This AI tool is used solely to support our recruiters in the initial screening process -- all final hiring decisions are made by our talent acquisition team.