Facilities Manager
No salary listed
Mid
Bachelor's
Bengaluru, Karnataka, India
In PersonOn-site in Bengaluru.
Facilities OperationsFacilities Management
About the job
Requirements
- A degree is required.
- Three to six years of overall experience, including three years of industry experience in facilities management services, information technology, or hotels.
- Technical skills in Microsoft Office and email communication.
- Communication, interpersonal, and vendor-management skills.
- Teamwork, a learning attitude, and a positive outlook.
- Knowledge of site-specific policies and procedures.
Responsibilities
- Manage all aspects of facility management service delivery during the assigned shift and ensure high-priority pending work is completed within that shift.
- Provide management advice and handle escalated issues for helpdesk, mailroom, and front office operations.
- Respond promptly to priority employee calls and follow escalation procedures; promptly address accidents and crises.
- Route C-mail and mail from government agencies to the appropriate recipients.
- Conduct front-office, lobby, and restroom rounds to ensure housekeeping and upkeep standards.
- Attend shift briefings and oversee security muster and deployment; acknowledge service penalties or comments and coordinate client and VIP visit updates with security leads.
- Discuss priority security issues with the security assignment manager, track actions through closure, ensure staff follow GAP norms, and support monthly vendor performance reviews with facility and security managers.
- Maintain staff grooming standards, oversee key room, cloakroom, and time-office operations, and ensure weekly training is delivered.
- Respond to employee queries by phone and email and implement procedures effectively on the ground.
- Attend shift briefings and oversee housekeeping muster and deployment; acknowledge service penalties or comments and coordinate client and VIP visit updates with housekeeping leads.
- Discuss priority housekeeping issues with housekeeping leads, track actions through closure, and conduct facility walkthroughs of restrooms, breakout areas, workstations, meeting rooms, cabins, common areas, and development areas.
- Identify, report, and close facility snags on time; support monthly vendor performance reviews; and ensure Siebel housekeeping calls are closed within turnaround times without escalation.
- Ensure caterers maintain hygiene and cleanliness; escalate food shortages and coordinate with catering vendors or alternative providers.
- Ensure random food-sample testing is conducted by the authorized vendor and follow up on results.
- Supervise the quality, quantity, and cost of cafeteria meals and refreshments; ensure operating hours and menus are displayed; and conduct quarterly traffic analysis to keep counter waiting times within acceptable limits.
- Maintain cafeteria cleanliness based on traffic, track vendor crockery to prevent shortages, conduct monthly kitchen audits, and escalate issues to the Facility Manager and Accenture lead.
- Ensure hygiene at cafeteria vendor stalls and that vendor staff use personal protective equipment while serving, cooking, and washing.
- Respond to employee cafeteria queries by phone and email.
- Maintain breakout areas and reprographic equipment, record communications in the duty-manager logbook, and complete shift handovers.
- Conduct facility walks and maintain adherence to the walk-around map and guide.
- Follow Accenture policies, processes, procedures, statutory documents, service-level agreements, and key performance indicators agreed with JLLM.
- Assist the Facility Manager with ISO, internal, and external audits and maintain required documentation.
- Coordinate with the engineering team on issues requiring support.
- Plan and train third-party vendor staff on Accenture policies and requirements.
- Update OLA daily and monthly in the SMDRS tool; coordinate important and VIP client visits with the events team.
- Maintain working knowledge of e.Fit tools, including VMT, IMT, Site Ops, and Site Inspection tools, as well as BGC and the work-permit tool.
- Oversee pest control, carpet maintenance, the wellness room, ambulance services, indoor plants, recreation room, and gym activities.
- Conduct scheduled meetings and project focus meetings according to the calendar; participate in and manage semiannual fire drills.
- Submit daily, weekly, and monthly reports on time and maintain required checklists.
- Adopt newly implemented initiatives.
- Prepare and review duty-manager, helpdesk, and mailroom rosters; prepare and submit monthly reports, including MMR and FL templates.
- Interview candidates for security manager, housekeeping manager, and helpdesk positions.
- Assist in maintaining requirement-compliance scores and related parameters; prepare and share JLL team attendance.
- Assist the Facility Manager and Senior Facility Manager with escalations and special reports.
- Conduct random audits of the mailroom, helpdesk, time office, visitor management system, café counters, wellness room, cloakroom, and other areas; share reports with the Facility Manager and relevant departments for action.
- Manage workplace stores and the office-services budget.
- Train team members and third-party vendor staff on ethics, back-to-basics practices, code of conduct, business continuity planning, and Accenture processes and policies; help and train new team members.
- Ensure new initiatives are implemented effectively.
- Manage site operations in the absence of the Workplace Manager, coordinate with transport and events teams, and assist the Workplace Manager during crises and business continuity planning.
About the company
Jones Lang LaSalle, known as JLL, advises property owners, occupiers and investors on commercial real estate worldwide. Its teams broker leases and property sales, arrange financing, value assets, manage buildings and workplaces, and oversee construction projects for businesses, institutions and governments. LaSalle Investment Management invests client capital in private property and real estate securities, while JLL Technologies develops workplace software and data tools. The company earns commissions, service fees, investment management fees and software revenue, with some client operating costs reimbursed through contracts. JLL took its current form through a 1999 merger and is headquartered in Chicago, Illinois.
Company Size
10,001+
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
1999
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Simplify's Take
What believers are saying
- Revenue is growing: July 2026 JLL reported $6.9 billion Q2 revenue, including reimbursed costs, up 11%.
- Project delivery has scale: JLL completes over 30,000 construction, expansion, refurbishment and upgrade projects annually.
- US retirement saving receives support: JLL's 2026 benefits guide specifies company matching contributions to employees' 401(k) accounts.
What critics are saying
- Charges grew: July 2026 JLL reported $25.7 million Q2 restructuring and acquisition charges, versus $21.3 million a year earlier.
- Client contracts allow early exits: most JLL Workplace Management agreements permit termination on 30 to 60 days' notice.
- US benefit access has limits: JLL's 2026 guide generally requires regular or fixed-term employees working at least 30 hours weekly.
What makes Jones Lang LaSalle unique
- Institutional relationships span markets: JLL serves half the Fortune 500 and 95% of the top global real estate investors.
- Property data connects to operations: JLL's Azara platform catalogues 1.75 billion square feet across 150,000 properties.
- Investment management complements brokerage: wholly owned LaSalle managed $86.4 billion in client assets at December 2025.
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Benefits
- 401(k) plan
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave
- Paid Time Off
- Company Holidays
- 401(k) plan with matching company contributions
- Health Insurance
- Flexible Work Arrangements
- Gym Membership
- Health Insurance
- Private Health Insurance Discounts
- Employee assistance program