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CareHarmony

Chronic care management platform with billing

Intake Coordinator - Licensed Practical Nurse

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Full-timeAlbuquerque, NM, USA

About the Job

Requirements

  • At least 3 years of direct patient-facing work experience.
  • An active compact or multistate LPN/LVN license.
  • Technical aptitude with the Microsoft Office Suite.
  • Active high-speed Wi-Fi.
  • A home office or HIPAA-compliant workspace.
  • The position requires sitting for long periods of time.
  • The position requires the ability to speak clearly and listen attentively, often by telephone, for extended periods.
  • The position requires the ability to understand, process, and take thorough notes in real time during telephone conversations.

Responsibilities

  • Accept transfers from the Patient Enrollment team and conduct preliminary health assessments for newly enrolled patients in the network.
  • Resolve patients' questions and create an open dialogue to understand their needs.
  • Identify and coordinate community resources with patients that would benefit their care.
  • Provide patient education and health literacy on managing chronic conditions.
  • Assist with medication management, including identifying potential medication concerns, supporting adherence, and coordinating refills.
  • Help ensure timely delivery of services to patients, including Home Health, DME, Home Infusion, and other critical needs.
  • Adapt quickly to a fast-paced work environment; most of the shift is spent on the phone.

Desired Qualifications

  • Experience identifying resources and coordinating needs for chronic care management patients.
  • Epic experience.
  • Bilingual ability.
  • Additional single-state licensures.

About the Company

CareHarmony

Chronic care management platform with billing

CareHarmony provides Chronic Care Management (CCM) services through a care coordination platform that helps providers manage patients with chronic conditions. The platform integrates technology, analytics, and patient engagement tools and supports CPT codes 99490, 99487, 99489, and G0511 so clinicians can bill for CCM services. It differentiates itself by combining coordinated care with built-in analytics and billing capabilities, serving primary care and specialty clinics moving toward value-based care. The goal is to improve chronic-condition outcomes for patients while giving providers a clear path to financial and clinical success in a value-based care environment.

Company size
201-500
Company stage
Series A
Total funding
$17M
Headquarters
Brentwood, TN
Founded
2015

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