Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Application Support Analyst

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeKochi, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

A minimum of 3–6 years of experience in an application support role is required.
The candidate must provide customer service and communicate effectively with technical and non-technical audiences.
The candidate must be flexible with scheduling and able to support stakeholders across global time zones, including coordination with US-, UK-, and India-based teams.
The candidate must be organized, detail-oriented, and able to manage assigned priorities in a production support environment.
The candidate must collaborate with technical teams, business stakeholders, product owners, and support resources at all levels.
The candidate must work effectively in a team and seek guidance from senior representatives or leads when support matters require additional experience or escalation.
The candidate must be self-motivated, work independently on assigned tasks, take initiative to resolve standard issues, and improve documentation.
The candidate must use sound judgment to assess issue severity, determine next steps, and escalate complex or high-impact support matters.
The candidate must have written and verbal communication skills.
The candidate must have working proficiency in application support operations gained through relevant IT support training and hands-on work experience.
The candidate must use service management tools, including ServiceNow, to manage incidents, requests, workflows, escalations, knowledge documentation, and support reporting.

Responsibilities

Maintain Microsoft 365 application systems that are beyond development and running in the firm's daily operations.
Potentially own a product or application, gather requirements, and manage and prioritize changes.
Configure and support applications, such as software-as-a-service applications.
Acquire basic skills to perform routine tasks.
Complete prescribed work with little autonomy under close supervision or clearly defined procedures.

Desired Qualifications

Experience with Microsoft business applications and collaboration platforms, including SharePoint, Microsoft Teams, Outlook, Excel, Word, and Microsoft Dynamics 365.

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

Maintains Microsoft 365 application systems that are beyond the development stage and running in the daily operations of the firm. May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes. Specializes in configuring and supporting applications (e.g. SaaS). Entry roles require little or no knowledge or experience.

Entry level position with little or no prior relevant training or work experience
Acquires basic skills to perform routine tasks
Work is prescribed and completed with little autonomy
Works with either close supervision or under clearly defined procedures

About you

Skills and Qualifications:

Minimum 3-6 years of experience in Application Support role.
Provides excellent customer service and communicates effectively with technical and non-technical audiences.
Demonstrates scheduling flexibility and the ability to support stakeholders across global time zones, including coordination with US, UK, and India-based teams.
Possesses strong organizational skills, attention to detail, and the ability to manage assigned priorities in a production support environment.
Collaborates effectively with technical teams, business stakeholders, product owners, and support resources at all levels.
Works effectively in a team environment and seeks guidance from senior representatives or leads when support matters require additional experience or escalation.
Is self-motivated, able to work independently on assigned work, and takes initiative to resolve standard issues and improve documentation.
Applies sound judgment when assessing issue severity, determining next steps, and escalating complex or high-impact support matters.
Possesses excellent written and verbal communication skills.
Has working proficiency in application support operations gained through relevant IT support training and hands-on work experience.
Microsoft business applications and collaboration platforms, including SharePoint, Microsoft Teams, Outlook, Excel, Word, and Microsoft Dynamics 365 experience preferred.
Service management tools, including ServiceNow, used to manage incidents, requests, workflows, escalations, knowledge documentation, and support reporting.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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