Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.

Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.

About the Role

The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will anticipate their customers’ needs, questions, and pain-points before they happen, then arm them with the information and insights to achieve their goals. It is an exciting time to join Chartbeat, as we bring together the teams and customers of both Chartbeat and Tubular Labs - and the Enterprise Customer Success Manager will have the opportunity to deliver exceptional net growth of their book of business, with a high focus on cross-sell and upsell.

The Customer Success Manager will report into the Manager, Customer Success and is responsible for managing, developing, and growing existing Enterprise relationships in their region and assigned book of business. The Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.

Responsibilities

Cultivate successful relationships with key stakeholders within customer organizations to ensure optimal engagement within the product and support
Understand the technical needs of each customer and collaborate with internal teams and external stakeholders to ensure the optimal delivery of Chartbeat and Tubular Labs solutions
Uncover each customer’s enterprise-level business goals and articulate how Chartbeat’s product suite is aligned to help exceed those KPIs
Identify opportunities for increased product optimization
Collaborate with internal teams to customize product offerings to suit individual customer needs as well as to build out and maintain custom account plans
Anticipate and negotiate annual renewals while continuously working with customers to assess upsell potential to optimize customer output and engagement
Deeply understand the competitive landscape and demonstrate proficiency in presenting Chartbeat and Tubular Labs as the optimal long-term solution
Proactively flag at-risk accounts and work closely with the Manager, Customer Success, Global Vice President of Customer Success and other internal stakeholders to retain accounts whenever possible
Identify critical opportunities for increased product optimization and engage in a consultative manner with key customer stakeholders to ensure customers get full value from their relationship with Chartbeat and our products
Demonstrate sincere curiosity to uncover and understand customer business challenges and a passion to exceed customer expectations via proactive engagement and trainings
Travel as needed to represent Chartbeat at customer meetings and conferences worldwide

Qualifications

Bachelor’s degree and/or equivalent experience
3-5 years of B2B relationship management experience
Experience working with and/or for media organizations a major plus
Demonstrated experience with consultative relationship building, objection-handling and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms
Recognized by key customers/stakeholders as a digital media and analytics expert who can leverage that knowledge into practical customer solutions
Ability to work independently and to effectively handle numerous and often simultaneous priorities with stakeholders across all functions of our customer organizations
Proven results consistently growing a portfolio of enterprise customer relationships
Strong sense of urgency and resiliency
Excellent written, persuasive speaking, demoing and contract negotiation skills
Demonstrated knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred
Familiarity with web/media publishing technologies and debugging tools is a major plus
Experience working with customers in their region
Demonstrated evidence of multinational experience; multilingual skills preferred including but not limited to Spanish, French, Japanese and German is a plus.

Benefits

We are pleased to offer company sponsored private insurance through BUPA and Vitality.
Chartbeat provides a Standard Life pension to its UK-based employees to help employees save for retirement.
18 weeks of leave to birthing parents and 12 weeks of leave for non-birthing parents. Statutory Maternity Pay (SMP) is paid for up to 39 weeks.
Phone and internet stipend
Wellness, learning, and coworking reimbursements
Flexible work hours
25 days of PTO
In addition to standard UK bank holidays, Chartbeat also provides a winter break from Christmas Eve through New Year’s Day.
Annual In-Person Event
The compensation range for this position is £56,320.00 - 84,480.00 GBP per annum in the UK. We are open to other locations in EMEA - pay will be based on the local market

Diversity, Equity, and Inclusion Statement

At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.

Equal Opportunity Employment Statement

Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Chartbeat's CCPA disclosure notice can be found here.

About the company

Chartbeat provides real-time analytics for digital publishers, helping newsrooms, magazines, and content sites understand how readers interact with their content. Its platform collects data such as page views, scroll depth, and time spent on articles, then presents live dashboards and insights that publishers can act on to optimize content and improve reader engagement. The service is delivered via a subscription model with tiered access and optional premium features, making it scalable for different client sizes. Compared to competitors, Chartbeat emphasizes immediate, actionable audience insights tailored to the publishing workflow and content strategy, enabling publishers to respond quickly to reader behavior. The company's goal is to help publishers grow their audience, boost engagement, and build reader loyalty through data-driven decisions.

Company Size

51-200

Company Stage

Late Stage VC

Total Funding

$39.1M

Headquarters

Austin, Texas

Founded

2009

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Simplify's Take

What believers are saying

Chartbeat's July 15, 2026 report keeps it central to publisher strategy debates.
The March 10, 2025 FatTail deal expands cross-sell into ad operations software.
Status.chartbeat.com showed all systems operational on September 21, 2026, supporting enterprise trust.

What critics are saying

Chartbeat data showed small publishers lost 60% of search referrals by March 17, 2026.
Google Search traffic fell 34% and Google Discover fell 15% in 2025.
Publisher traffic erosion cuts Chartbeat budgets, driving churn and existential platform shrinkage by 2027.

What makes Chartbeat unique

Chartbeat owns publisher engagement data across 60,000+ sites, updated July 15, 2026.
Its 2025 FatTail acquisition links editorial analytics with direct ad revenue workflows.
Real-time dashboards and alerts remain a sticky operational system for newsrooms daily.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Phone/Internet Stipend

Wellness Program

Flexible Work Hours

Unlimited Paid Time Off

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

↑ 1%

1 year growth

↓ -2%

2 year growth

↑ 12%

PostUp

Sep 14th, 2026

Scaling newsletter production without scaling the work.

Scaling newsletter production without scaling the work. Sending newsletters should be fun. You hand pick the content that resonates with your audience, hit send, then keep refreshing the dashboard to see how it performed. But sometimes there are too many clicks between picking the content and refreshing that dashboard. If you're managing newsletters, you already know how it happens. A process that works for one newsletter gets repeated as more are added. Eventually, people are spending time doing work the system could be doing for them. Judgment vs. assembly Building a good newsletter involves plenty of judgment. Someone has to decide which stories belong, where they should go, how they should be presented and what will actually resonate with the audience. But wrapped around those decisions is a lot of assembly work. Pulling in stories, resizing images, checking formatting, inserting ads, testing the email and fixing things that broke. All of that work needs to happen. It just doesn't mean someone has to do every step manually. The goal is to automate the parts that don't need to be done by hand while keeping the decisions with the people who should be making them. What happens as the operation grows The question is where are the levers to facilitate efficiency as growth comes along. That's where the way the newsletter is built and how content selection is made starts to matter. Here are a few examples. More newsletters pulling from the same data. Someone pulls yesterday's analytics from GA, Parse.ly or Chartbeat, grabs the top articles, goes to the website, pulls the images, resizes them for the email, and drops the headline and description in. That process will have scaling issues. That work can be automated. PostUp has built integrations in PostUp that can use performance data from Google Analytics, Parse.ly or Chartbeat to determine which articles populate the newsletter. The finished email can still go through the same review or approval process before it sends. More markets and publications. PostUp worked with a media company that had newsletters being produced across hundreds of local markets. Historically, each market had more responsibility for its own email production. That meant a lot of people across the company spent time being email marketers just to get their newsletter with direct-sold ads out. At that scale, you also have the training and support that comes with it. Not ideal. They moved to a more centralized model. A central team managed article selection and the master newsletter template, while the local markets retained control over their own advertising. The newsletter could still be local where it needed to be, but every market no longer needed its own email production operation. Not every newsletter should be automatically assembled. An editor may want to look through the available stories and decide exactly what belongs in that day's email and where. Some publishers have created custom CMS workflows for this. An editor can tag an article for a newsletter, change the email headline or description, and even specify where it should appear. That can work, but it also means making your final curation decisions in the CMS rather than in the email itself. Another approach is to bring the CMS content into the email platform. PostUp, for example, lets editors browse available stories and drag them directly into the newsletter template. The editor still decides which stories make the cut and where they go, but the headline, description, image and URL come with the story. They can arrange and rearrange the newsletter while looking at the email they're actually going to send. More audience variations. Rules based content can work when the logic is simple, such as using a subscriber's interest to populate a block from the corresponding content feed. But this can quickly become a headache to maintain as rules need modification. AI based recommendations can take that further by selecting from a larger pool of available content for each reader. Either approach lets the newsletter vary by audience without requiring the team to build each version separately. What do you do with the time you get back? Getting production time back is useful on its own. But for a lot of teams, there's already a list of things they want to do with it: launch another newsletter, work on list growth, test a new monetization partner, build a new subscriber journey, or spend more time figuring out what content is actually working. That's where newsletter efficiency starts to become a growth question. If your team has ideas for growing the email program but spends most of its available time producing what already exists, the constraint may not be a lack of ideas. It may just be the way the operation is built.

Editor & Publisher

Mar 12th, 2025

Chartbeat acquires ad software company FatTail

Chartbeat acquires ad software company FatTail.

PR Newswire

Mar 10th, 2025

Chartbeat Acquires FatTail for Expansion

Chartbeat, backed by Cuadrilla Capital, has acquired FatTail, enhancing its media operations platform. This acquisition strengthens Chartbeat's position in media management software by integrating FatTail's direct advertising solution, which aids digital publishers and retail media. Cuadrilla Capital manages over $500 million in assets. The acquisition aims to optimize advertising and content management for media organizations globally. Financial terms were not disclosed.

Citybiz

Oct 8th, 2024

Chartbeat Receives Strategic Growth Investment From Bain Capital

Chartbeat, an Austin, TX-based media software platform provider, received a strategic investment from Bain Capital’s Private Credit Group. The amount... Read More

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