What You’ll Do:

• Provide exceptional customer service.
• Guide and motivate customers through the collections process.
• Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
• Meet key performance indicators as outlined by management.
• Meet expected quality and compliance standards.

What We’re Looking For:

• Professional-level fluency in English and Spanish
• High school diploma or GED required.
• Professional communication and interpersonal skills.
• Call Center experience preferred.
• Attention to detail and critical thinking.
• Skilled in problem-solving, negotiating, and resolving conflicts.
• Commitment to providing best in class customer service.
• Prioritize multiple tasks to ensure successful completion of each debt collection attempt.
• Ability to work in fast-paced and changing environment.