Full-Time
Account Manager 3
Medicare
Updated on 8/1/2026
Kaiser Permanente
10,001+ employees
Integrated healthcare provider and payer platform
No salary listed
Renton, WA, USA
Hybrid
Residency is required in Renton, Washington; the role is primarily in-office with flexibility to work remotely and may require travel to Kaiser Permanente or customer sites.
 Sales & Account Management (1) |
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- A bachelor's degree in Marketing, Finance, Business Administration, or a related field and at least two years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field, or at least five years of such experience without the degree.
- Obtain a Washington Disability Insurance License within three months of hire.
- Build and maintain strategic relationships with customers, consultants, brokers, and channels while acting as the Kaiser Permanente representative for contract, benefit/service, and renewal activities.
- Educate customers, consultants, brokers, and channel partners using comprehensive product knowledge and resolve moderately complex questions or concerns.
- Develop an understanding of prospect and customer businesses so that Request for Renewal responses and engagement strategies align with customer goals.
- Partner with engagement teams or specialists to monitor engagement programs such as member wellness.
- Provide recommendations for new products, benefit and service offerings, and pricing models to address customer, consultant, broker, and channel needs.
- Implement standard and non-standard sales and retention strategies for Medicare accounts to meet or exceed retention and growth targets.
- Maintain accountability for Key Performance Indicators and keep the Customer Relationship Management platform updated.
- Execute the Request for Renewal process end-to-end according to established timelines and best practices.
- Execute standard and non-standard sales and renewals, including administration, negotiations, presentations, and rate, product, and benefit/service validation.
- Ensure contracts, pricing, and membership accounting implement negotiated terms for sales and renewals.
- Create cross-sell and upsell opportunities to increase growth and retention.
- Collaborate cross-functionally to solve business problems, communicate progress, escalate issues or risks, and monitor priorities, deadlines, and expectations.
- One year of experience managing Medicare accounts.
- Completion of America's Health Insurance Plans Medicare compliance training.
- A health insurance license in applicable states.
Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.
Company Size
10,001+
Company Stage
Grant
Total Funding
$7.5M
Headquarters
Oakland, California
Founded
1945
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Simplify's Take
What believers are saying
- Digital records support scheduling, messaging, telehealth, and prescription workflows.[2][7][9]
- Colocated services reduce friction and create opportunities for bundled billing experiences.[2][4][11]
- Integrated care can improve convenience, reduce administrative burden, and strengthen payment collection.[1][4][9]
What critics are saying
- Phone-heavy member service creates friction for billing and benefits support.[7]
- Limited geographic footprint leaves Kaiser exposed to state-level reimbursement and disruption shocks.[3][10]
- Medicare Advantage competition from national insurers threatens enrollment and premium growth.[3]
What makes Kaiser Permanente unique
- Integrated care unifies coverage, physicians, pharmacies, and hospitals in one system.[1][3]
- Members manage care through kp.org and the Kaiser Permanente app.[2][8]
- Prepaid membership aligns incentives around prevention, coordination, and cost control.[3][9]
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6 month growth
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↑ 2%Maui United Way celebrates graduation of inaugural Kahua Grants Cohort. Maui United Way held a graduation celebration for its inaugural Kahua Grants Cohort on July 23 at Maui Country Club. Twelve nonprofit organizations completed the fundraising incubator program, which aimed to help participants pursue and secure larger funding opportunities. The participating organizations included Boys & Girls Club, Catholic Charities, Grow Some Good, Habitat for Humanity Maui, Hāna Business Council, Ho[[ʻ]]ōla iā Mauiakama LTRG, Maui Historical Society, Maui Roots Reborn, Its Kūpuna, Pacific Birth Collective, Piha Wellness & Healing, and What Makes You Feel Beautiful. The program reported an 86 percent increase in grants awarded and a 50 percent increase in grant applications submitted by the cohort. Hāna Business Council secured a $119,000 grant award, one of its largest in recent years. At least two cohort members are now in consideration for congressional earmark funding. "The Kahua Cohort gave us the tools, knowledge and support to strengthen our organization and move important projects forward. The training on budgeting, board development and nonprofit management were invaluable, and the guidance we received helped position us to pursue major funding opportunities. As a growing nonprofit, that support has made a lasting impact on our ability to serve Hāna businesses," said Heidi Lea, executive director of Hāna Business Council. Managed by Maui United Way and funded in collaboration with Castle Foundation, the Hawai[[ʻ]]i Community Foundation, and Kaiser Permanente, the Kahua Grants Cohort provides hands-on training, technical assistance, mentorship, and funding support to emerging and grassroots nonprofit organizations across Maui, Molokai, and Lāna[[ʻ]]i. "Capacity building of our nonprofit community is one of our leading strategic priorities for our islands. To date, 56 nonprofit organizations have received grant writing and capacity-building resources through Maui United Way, including these 12 organizations that participated directly in the Kahua Grants Cohort Initiative. An additional 21 organizations received one-year memberships and nonprofit resource toolkit access through the Hawai[[ʻ]]i Alliance of Nonprofit Organizations," said Maui United Way CEO Jeeyun Lee. To further expand access to fundraising resources, Maui United Way partnered with SR Partners to develop a comprehensive grant writing handbook that will be publicly available on MauiUnitedWay.org in mid-July. In a post-program survey, most cohort members identified increased peer support and interorganizational collaboration as the initiative's most valuable outcomes. The Kahua Grants Cohort supports organizations addressing needs such as mental health services, trauma-informed care, suicide prevention, substance use response, peer support, workforce development, youth-serving initiatives, and assistance for those impacted by the 2023 fires across Maui. "When donors and sponsors look at investing in Maui United Way, this is exactly the kind of program that we take lead that no one else can. A nonprofit's mission is only as strong as its financial resources so helping early stage and younger nonprofits be competitive ensures the efficacy of their missions," Lee said. Applications for the 2027 Kahua Grants Cohort open in August 2026, with awardees to be announced in September 2026. Since 1945, Maui United Way has focused on financial security, healthy community, youth opportunity, and community resiliency through local partnerships and investments.
WCSI endorses the EquuSatori Center for advancing Caring Science through the horse-human connection. Endorsement honors EquuSatori's pioneering integration of Caring Science & Equine Assisted Learning for nurses & healthcare professionals. Deerfield Beach, FL: The Watson Caring Science Institute (WCSI) is honored to announce its formal endorsement of the EquuSatori Center, a pioneering organization that raises global awareness of the horse-human connection and its beneficial impact on consciousness, personal development, and health. This endorsement affirms EquuSatori as a vital experiential extension of Watson's Caring Science, one that helps nurses and healthcare professionals cultivate the presence, coherence, and authentic leadership at the heart of caring practice. At the core of EquuSatori's work is a simple, profound belief: horses meet Watsoncaringscience as Watsoncaringscience truly are. Through mindful equine interactions rooted in the natural language of the horse, EquuSatori engages participants in a form of learning that no classroom can replicate. Its mission is to raise global awareness and understanding of the horse-human connection and its benefits for consciousness, personal development, and health. Its vision is to design programs for nurses and healthcare professionals that deepen their capacity for connection, caring, trust, and empowered authentic leadership one interaction at a time. The endorsement recognizes EquuSatori's Equine Assisted Learning program, designed and implemented in partnership with Kaiser Permanente's Nurse Scholars Academy in Northern California. The program integrates peer-reviewed research on equine interactions, HeartMath(R) techniques, and Caring Science concepts into a two-day experiential learning journey that empowers nurses to create trusting, caring, mindful connections; to take responsibility for the energetic state they carry into every patient encounter; and to build the self-care and authentic leadership skills that sustain a caring-healing environment. EquuSatori's relationship with WCSI is grounded in lived experience. At the invitation of Jim D'Alfonso, Dr. Jean Watson attended a special private program at the EquuSatori Center. In that session, Dr. Watson witnessed firsthand what generations of horse people have long understood: horses are exquisitely responsive mirrors, without judgment or agenda, that reflect the interior state of the humans who meet them. Following that visit, the Kaiser Scholars Academy purchased and filled every EquuSatori program an extraordinary vote of confidence in the depth and impact of the work. "Horses are beautiful, non-judgmental mirrors. They meet us in whatever state we bring, and they show us instantly and honestly what our energy communicates to those around us. When nurses experience this in their own bodies, something shifts. They discover that the coherence, presence, and authenticity they've been trained to think of as 'soft skills' are, in fact, the deepest technology of healing. To be endorsed by the WCSI is a profound affirmation that this work belongs at the heart of nursing education." Lisa Walters, Founder of the EquuSatori Center EquuSatori's program is grounded in a growing body of peer-reviewed research on the horse-human connection, including foundational studies with the Institute of HeartMath and University of Arizona physiologist Dr. Ann Baldwin. The research demonstrates that horses perceive and respond to the electromagnetic fields generated by the human heart, and that when humans engage with horses in a state of coherence, both nervous systems benefit measurably. These findings resonate deeply with WCSI's recognition of the transpersonal caring moment, the meeting between two beings in which authentic presence itself becomes the medium of healing. Participants describe the program as transformational. They report a heightened awareness of their own energetic state, a deeper understanding of how that state affects the people around them, and a renewed sense of responsibility for shaping the environments in which healing takes place. They leave with practical HeartMath(R) resiliency skills, an embodied understanding of coherence, and a felt-sense of what it means to lead, not from will or force, but from clear intention and heart-centered presence. "There is a wisdom in this work that words alone cannot teach. When I stepped into the EquuSatori program, I felt Caring Science in a way that only embodied experience can offer. Horses show us, without concept or theory, what presence, coherence, and authentic connection actually feel like. Lisa Walters and her team have created a bridge between what we teach and what we live and this endorsement affirms EquuSatori as a treasured partner in extending Caring Science into experiential learning for nurses everywhere." Dr. Jean Watson, Founder and Director of the Watson Caring Science Institute With WCSI's endorsement, the EquuSatori Center is expanding access to its Equine Assisted Learning program beyond Kaiser Permanente to nurses across healthcare organizations nationwide, offering self-registration for individual participants. Ten continuing education credits are issued through the American Holistic Nurses Association (AHNA #1946), ensuring that this transformational learning is recognized within the profession it seeks to serve. Through this endorsement, WCSI and the EquuSatori Center affirm a shared commitment to expanding how Caring Science is learned, lived, and carried into the world. By welcoming EquuSatori into its community of endorsed programs, WCSI honors a body of work in which horses, humans, and healing meet. Where the timeless language of presence becomes an essential foundation for the nurse leaders of today and tomorrow. About the EquuSatori Center The EquuSatori Center exists to raise global awareness and understanding of the horse-human connection and its beneficial impact on consciousness, personal development, and health. Through mindful equine interactions rooted in the natural language of the horse, EquuSatori designs Equine Assisted Learning programs for nurses and healthcare professionals that cultivate connection, caring, trust, and empowered authentic leadership. Programs integrate peer-reviewed research, HeartMath(R) techniques, and Caring Science concepts. For more information, please visit equusatori.com.
San Francisco's most delicious night out feeds thousands of seniors year-round. June 4, 2026 Jarrett Baston Percy Mueda walked to the microphone at Fort Mason Center on May 17 and told a thousand people in black tie what it actually means to have someone show up at your door every week with a meal, a smile and a conversation. That moment was the 38th Annual Star Chefs & Vintners Gala in its clearest form. Everything else, the 70-plus chefs, the 60-plus vintners, the four-course dinner, the $5.7 million raised for Meals on Wheels San Francisco, existed in service of what Percy said from that stage. Meals on Wheels San Francisco has delivered more than 2.6 million meals in a single year to over 5,400 older adults across San Francisco and Northern San Mateo County. Many live alone. Many face mobility limitations or chronic illness that make a grocery run genuinely impossible. The organization is the only one in the Bay Area delivering quality, nutritious meals and groceries to its clients, and its annual gala funds roughly one-third of its operating budget. For 38 years, the city's culinary community has shown up to make sure that math works. This year's gala, presented by Kaiser Permanente and Delta Dental, was chaired by Stuart Brioza, the James Beard Award-winning chef behind State Bird Provisions, The Progress, and the Anchovy Bar. Brioza has been part of this event long enough to understand what it requires, not just great food and great wine, but the kind of sustained commitment from a culinary community that has plenty of other demands on its time. He delivered both. Joining him were chefs from Rich Table, Mister Jiu's, Cotogna, Foreign Cinema, Nopalito, Nopa, Wolfsbane, ONE65, La Toque, Sorrel, the Slanted Door, and dozens more, many of them returning participants who have made this event a fixture of their calendar year after year. Honorary Chairs Emily and Samuel Glick led the philanthropic charge alongside CEO Jennifer Steele, who has overseen the organization's growth into a $23 million operation anchored by a $42 million state-of-the-art kitchen facility that opened in 2020. Kaiser Permanente received the 2026 Community Impact Award for its dedication to combating food insecurity, loneliness, and social isolation among older adults, a recognition that reflects a broader shift in how major health institutions are beginning to treat food access and daily human contact as core health outcomes rather than adjacent concerns. The live auction ran 13 lots, several of which were exceptional by any standard including a dinner with the Saison alumni chefs, Richard Lee, Brian Limoges of Enclos, Matthew Kammerer of Harbor House, and Jacob Ruck of Jeune et Jolie, offered just 12 couples a seat at a table that will not exist again. It sold on the strength of access that no amount of reservation skill or industry connection could otherwise secure. One auction item sent two couples to Bordeaux with winemakers Philippe and Cherie Melka, including private visits to estates like Château Margaux and Château Cheval Blanc, Michelin-starred dinners throughout Saint-Émilion, and a planning lunch at Melka Estates to design the itinerary together. Another brought 12 guests to NewTree Ranch in Healdsburg for three nights, with Brioza cooking an outdoor feast foraged from the property's own garden, golf at Mayacama, and a private tasting at Stonestreet Estate. The lots attracted serious bidders because they were serious lots, donated by people with genuine skin in this cause. The sommelier program running alongside the chef roster drew more than 80 participants, with a Leadership Team anchored by Lars Ryssdal of Art Culinaire Magazine, Cara Patricia of DeCant SF, Debbie Zachareas of Ferry Plaza Wine Merchant, and Adam Robins of the State Bird and Progress family. Wineries pouring included Dalla Valle, Hirsch, Hanzell, Saison, RAEN, Pride Mountain, Favia, Aperture, and more than 50 others, each matched to courses by chefs who, in many cases, have been cooking alongside these same vintners at this same event for years. San Francisco's restaurant industry since 2020 has absorbed closures, cost pressures, and labor shifts that would have reshaped the philanthropic commitments of a less rooted community. The people who showed up at Fort Mason on May 17 did so inside all of that. The gala raised $1 million in 2008, $3.3 million in 2019 and $5.7 million in 2026, a trajectory built not on favorable conditions but on consistent participation from a community that keeps deciding this matters. Percy Mueda's remarks from the stage put a face to that decision. Across San Francisco and Northern San Mateo County, 5,400 older adults receive meals, wellness checks, nutrition counseling, and social work services from Meals on Wheels San Francisco every day. The gala exists because those services depend on it. And on April 25th, 2027 the chefs will come back, the vintners will uncork, and a community will once again come together to support those in need.
Encompass announces grand opening of Sí Se Puede Behavioral Health Center in Watsonville. Encompass Community Services | May 06, 2026 Encompass Community Services is proud to announce the official Ribbon-Cutting Ceremony has been scheduled for the new Sí Se Puede Behavioral Health Center, a substance use disorder (SUD) and mental health outpatient and residential treatment facility in South Santa Cruz County. The celebration will take place on Friday, June 12, from 11:00 AM to 12:00 PM at the new center's location: 161 Miles Lane in Watsonville, CA. The event will feature a program of speakers, followed by the ceremonial ribbon cutting, light refreshments, and guided tours of the new campus, including both the outpatient and residential treatment facilities. The Sí Se Puede Behavioral Health Center represents a significant investment in the health and wellbeing of the community, particularly for Medi-Cal beneficiaries and uninsured individuals who must rely on limited capacity at Medi-Cal certified programs. Increasing access to trauma-informed, high-quality care for individuals and families seeking mental health and substance use recovery services is especially urgent for its historically underserved and predominantly Latinx community of Watsonville. "We are thrilled to open the doors of the Sí Se Puede Behavioral Health Center to the South County community," said Kim Morrison, CEO of Encompass Community Services. "This facility reflects years of planning, partnership, and commitment to expanding access to life-saving care. We know that when people have access to treatment and support, they can heal, recover, and thrive. Our Sí Se Puede program has a rich history of serving residents for more than 20 years, and we cannot wait to build on its success." Encompass has served Santa Cruz County for over 50 years, providing behavioral health care, substance use recovery, and housing support services to thousands of individuals and families each year. Encompass provides integrated services for co-occurring SUD and mental health disorders resulting in comprehensive, individualized "whole person" care. Encompass provides the tools, therapies, resources, and medications to meet each individual where they are, in an atmosphere of dignity and respect. "This is a proud and hopeful moment for Encompass and for our entire community," said Elaine Johnson, Chair of the Encompass Board of Trustees. "The Sí Se Puede Center stands as a testament to what is possible when we invest in people, partnerships, and long-term solutions for community health. We are excited to see the positive impact this facility will have for generations to come." The Santa Cruz Chamber of Commerce, in collaboration with the Watsonville Chamber of Commerce, are facilitating the ribbon-cutting portion of the program. Encompass is sincerely grateful to have received funding for the project through public and private grants from the California Department of Health Care Services (via the Behavioral Health Continuum Infrastructure Program grant), Central California Alliance for Health, Monterey Peninsula Foundation, Kaiser Permanente, The City of Watsonville, and Community Foundation Santa Cruz County, as well as generous donations from community philanthropists. To support the Sí Se Puede Behavioral Health Center, donations can be made at https://encompasscs.org/donate.
FFLC settles COVID lawsuits against Kaiser Permanente. The lawsuit filed by the Founding Freedoms Law Center (FFLC) last year against Kaiser Permanente on behalf of three women fired because of their religious objections to taking the COVID-19 shot has now been settled for all three plaintiffs. While the terms of the settlement are confidential, FLLC and its clients are pleased with the results. Each of the women - Marisol Gates, Moira David, and Zena Reeves - is a faithful adherent to Protestant or Catholic religious beliefs, which prevented them from taking the COVID shot that was mandated by their former employer. It should have been easy for Kaiser Permanente to accommodate their faith as required by state and federal law, as they each worked from home and posed no risk to their employer. Nevertheless, their religious accommodation requests were denied, and they were fired. With their case now settled, its clients are able to finally put this behind them and move forward. FFLC was honored to represent them, and Founding Freedoms Law Center stand ready to represent others who have faced unlawful discrimination because of their faith.