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Full-Time

Collections Specialist

Updated on 9/4/2024

January

January

51-200 employees

Tech-enabled debt collection platform prioritizing compliance

AI & Machine Learning
Financial Services

Compensation Overview

$50k - $55kAnnually

+ Equity Package

Junior, Mid

Remote in USA

Category
Risk Management
Finance & Banking
Required Skills
Sales
Communications
Cold Calling
Requirements
  • 2+ years of consumer debt collection, cold calling, and/or sales (outbound preferred) experience
  • A proven track record of high performance
  • Comfortable conducting phone conversations about sensitive financial matters
  • Experience communicating with customers with empathy and respect
  • Excellent negotiation and problem-solving skills
  • Works well under pressure in a fast-paced, high-volume environment
Responsibilities
  • Manage outbound calls to borrowers with the objective of addressing their needs to resolve their account. You will use Five9 dialing software and January's proprietary system to document communications and facilitate payments on behalf of borrowers.
  • Contribute to January’s contact center outbound call procedures and processes, raising the bar for how we interact with borrowers.
  • Improve existing contact center processes. You will assist in evaluating outbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals.
  • Inform future product improvements. You will gather user feedback through your use of January’s system and communication with borrowers.
  • Understand and adhere to all federal and state collection and consumer protection laws and regulations, as well as our internal policies and procedures.

January is a tech-enabled platform that improves the debt collection process by focusing on human interaction and compliance. It uses machine learning to help creditors recover more money while ensuring that borrowers are treated with respect. Unlike traditional collection agencies, January emphasizes personalized interactions, which enhances collection rates and protects creditors' reputations. The company's goal is to set a new standard in debt collection by combining advanced technology with a compassionate approach.

Company Stage

Series B

Total Funding

$28M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

17%

1 year growth

43%

2 year growth

138%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $12M in Series B funding indicates strong investor confidence and provides resources for further innovation and growth.
  • Partnerships with companies like Fairplay highlight January's commitment to ethical and humane debt collection practices.
  • The platform's ability to deliver higher recovery rates and reduced risks makes it highly attractive to creditors, potentially leading to rapid client acquisition.

What critics are saying

  • The debt collection industry is highly regulated, and any failure in compliance could result in significant legal and financial repercussions.
  • Relying heavily on machine learning algorithms may pose risks if the technology fails to adapt to changing regulatory environments or borrower behaviors.

What makes January unique

  • January leverages machine learning to enhance debt recovery rates, setting it apart from traditional debt collection agencies.
  • The company's focus on personalized, respectful interactions with borrowers contrasts sharply with the impersonal methods of conventional collection agencies.
  • January's automated compliance system ensures adherence to all relevant regulations, reducing legal and reputational risks for creditors.

Benefits

Hybrid and remote work policy

Pet-friendly offices

Unlimited PTO

Flexible work hours

Generous New Parent Leave

Equity

Annual learning and development stipend

401k

Gym membership reimbursement

Medical, dental, and vision

Commuter benefits

Fun team events