Full-Time

Collections Specialist

Posted on 8/23/2024

January

January

51-200 employees

Tech-enabled debt collection platform prioritizing compliance

AI & Machine Learning
Financial Services

Compensation Overview

$50k - $55kAnnually

Junior, Mid

Remote in USA

Category
Risk Management
Finance & Banking
Required Skills
Sales
Cold Calling
Requirements
  • 2+ years of consumer debt collection, cold calling, and/or sales (outbound preferred) experience
  • A proven track record of high performance
  • Comfortable conducting phone conversations about sensitive financial matters
  • Experience communicating with customers with empathy and respect
  • Excellent negotiation and problem-solving skills
  • Works well under pressure in a fast-paced, high-volume environment
  • Experience with Five9 (nice to have)
  • Experience working in a remote environment (nice to have)
Responsibilities
  • Manage outbound calls to borrowers with the objective of addressing their needs to resolve their account.
  • Contribute to January’s contact center outbound call procedures and processes, raising the bar for how we interact with borrowers.
  • Improve existing contact center processes.
  • Assist in evaluating outbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals.
  • Gather user feedback through your use of January’s system and communication with borrowers.
  • Understand and adhere to all federal and state collection and consumer protection laws and regulations, as well as our internal policies and procedures.

January provides a tech-enabled platform for debt collection that focuses on human interaction and compliance. It serves creditors, like banks, and borrowers, ensuring respectful treatment while using machine learning to improve recovery rates. The platform generates revenue by charging creditors for its services, which offer higher recovery rates and reduced risks through automated compliance. January aims to set a new standard in debt collection by combining technology with a personalized approach.

Company Stage

Series B

Total Funding

$27.2M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • January secured $12M in Series B funding, boosting its growth potential.
  • Partnerships with fintechs like Fairplay expand January's market reach and synergies.
  • The rise of ethical AI in finance increases demand for January's humane debt collection.

What critics are saying

  • Increased competition from fintech startups may erode January's market share.
  • Potential regulatory changes could impact January's machine learning and compliance systems.
  • Economic downturns may strain January's resources, affecting personalized borrower interactions.

What makes January unique

  • January uses machine learning to enhance debt recovery rates above the national average.
  • The platform prioritizes human interaction, treating borrowers with respect and dignity.
  • January's automated compliance system protects creditors from legal and reputational risks.

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Benefits

Hybrid and remote work policy

Pet-friendly offices

Unlimited PTO

Flexible work hours

Generous New Parent Leave

Equity

Annual learning and development stipend

401k

Gym membership reimbursement

Medical, dental, and vision

Commuter benefits

Fun team events

INACTIVE