AI Business Analyst
No salary listed
Mid
Bachelor's
Tampa, FL, USA
In Person
ConsultingTechnology & Systems Consulting
About the job
Requirements
- A bachelor's degree in Business, Information Systems, or a related field is required.
- Strong understanding of Microsoft 365 Copilot capabilities and AI fundamentals is required.
- Experience in business analysis, process improvement, or technology consulting is required.
- Excellent communication and change-management skills are required.
- Familiarity with the Microsoft ecosystem, including Power BI and Power Platform, and prompt engineering for AI tools is required.
- Preferred technical certifications include AI Business Professional (AB-730), AI Transformation Leader (AB-731), and Microsoft 365 Copilot & AI Administration Fundamentals (AB-900).
Responsibilities
- Assess client workflows to identify high-value AI use cases and map AI and automation capabilities to business objectives.
- Develop AI-enabled business solutions using Microsoft 365 Copilot and Power Platform tools.
- Contribute to AI governance frameworks, define key performance indicators, and ensure ethical and compliant AI usage.
- Translate technical AI concepts into clear, actionable insights for business leaders, and create demonstrations and presentations to showcase AI benefits.
- Work with technical analysts and client teams to ensure proposed solutions are feasible and aligned, and to support project outcomes.
- Develop effective prompt templates and identify opportunities for custom Copilot Agents to address specific business needs.
- Evaluate and prepare client environments for AI deployment by checking data availability, licensing, and security and compliance alignment, and coordinate remediation of gaps before Copilot rollout.
- Collaborate on user enablement to drive Copilot adoption, including delivering initial training, creating how-to guides, and supporting change management initiatives.
- Develop, curate, and maintain AI training and enablement content, including tutorials, guides, and success stories, and make it accessible through Courser's SmartShift Academy platform for employees and clients.
- Monitor Copilot usage and adoption metrics, including active users and frequency of use; quantify productivity impact, including time saved and output quality; and refine the AI roadmap based on findings.
- Stay current on emerging Microsoft AI features, including Copilot capabilities, Copilot Studio agent tools, and relevant Azure AI services, and incorporate them into solution proposals and strategy updates.
- Establish an internal AI Champions network at customer organizations to foster peer learning and sustain Copilot adoption.
- Plan and facilitate Copilot readiness workshops, including technical audits of licensing, security, and data access, and interactive sessions with business stakeholders to identify high-value use cases and change management needs.
- Lead change management for AI adoption by anticipating impacts on people, reducing disruption, and supporting teams through new AI-enabled workflows; apply frameworks such as Kotter's 8-Step model.
- Lead discovery and advisory conversations with prospects and customers to shape AI initiatives, clarify outcomes, and align AI investments with business value.
- Partner with Sales and Account Managers during pre-sales to scope AI opportunities, support solution positioning, and reduce deal risk through informed discovery.
- Use Courser's Agent Builder Process to design, document, test, and deliver customer-specific Copilot Agents.
- Lead outcome-driven AI READY workshops on use-case envisioning, AI roadmap definition, and adoption planning; synthesize findings into executive-ready readouts that support go/no-go and sequencing decisions.
- Frame AI recommendations in terms of productivity gains, cost-to-serve reduction, risk mitigation, and operating leverage, and support leadership with clear tradeoffs and sequencing options tied to financial outcomes.
Desired Qualifications
- Strategic thinking and business acumen, including systems thinking about how AI solutions affect broader business processes and outcomes.
- Problem-solving ability to navigate ambiguity and identify high-value opportunities for AI applications.
- Decision-making ability to balance technical feasibility, business value, and user impact when recommending solutions.
- Ability to build trust with clients, executives, and cross-functional teams.
- Ability to translate complex AI insights into clear, compelling narratives for business audiences.
- Active listening to draw out client needs and pain points through thoughtful questioning and empathy.
- A change-management mindset for guiding individuals and teams through AI-driven transformation.
- Ability to coach and enable users to build confidence and capability with new AI tools.
- Resilience and adaptability when navigating evolving technologies and organizational dynamics.
- Ability to facilitate engaging, outcome-driven workshops to co-create AI use cases and roadmaps.
- Ability to collaborate across technical analysts, project managers, and client teams.
- Conflict-resolution skills to manage differing perspectives and align stakeholders toward shared goals.
- Continuous learning to stay current on AI trends, Microsoft certifications, and emerging AI capabilities.
- Creative thinking to explore new ways to apply AI to business challenges.
- Awareness of bias and ethical considerations, with a commitment to responsible AI practices.
About the company
Courser is a collective that grows IT service providers by acquiring or taking significant stakes in MSPs and related tech firms and then expanding them through shared resources and a dedicated growth platform. It partners with or buys Managed Service Providers to form a “family of companies” and offers access to a Third Party Advertising platform to unlock new business opportunities. It also provides funding and hands-on operational support to business owners, helping them scale and improve opportunities for employees and customers. What sets Courser apart is its portfolio-based approach built on a proven value-creation process, demonstrated through its founding company Palmetto Technology Group, and its ability to combine strategic acquisitions, platform-enabled growth, and advertising partnerships under one umbrella. The goal is to help IT service providers, especially MSPs, join a larger organization to accelerate growth, increase profitability, and better serve clients.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Greenville, South Carolina
Founded
2007
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Simplify's Take
What believers are saying
- Courser ranked No. 957 on the 2026 Inc. 5000, confirming rapid growth.
- June 2026 executive hires signal readiness for larger scale and tighter controls.
- Shore Capital lists Courser among 2026 portfolio winners, supporting follow-on capital access.
What critics are saying
- Courser's roll-up model depends on continuous acquisitions; deal slowdown breaks growth by 2027.
- Debt financing upsize in June 2025 increases leverage pressure if synergies lag.
- Integration missteps across 16 acquisitions can erode service quality and trigger customer churn.
What makes Courser unique
- Shore Capital backed Courser since March 2022, enabling disciplined MSP roll-ups.
- Courser standardizes back-office, finances, HR, and ConnectWise across acquired MSPs.
- Its seller-friendly deals mix cash and 30-40% rollover equity, retaining operators.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Company Match
- Unlimited Paid Time Off
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- Parental Leave
- Professional Development Budget
- Professional Certification Support