Courser

IT service provider aggregation and growth platform

AI Business Analyst

Technology & Systems ConsultingConfirmed live in the last 24 hours

Full-timeTampa, FL, USAIn-person

About the Job

Requirements

A bachelor's degree in Business, Information Systems, or a related field is required.
Strong understanding of Microsoft 365 Copilot capabilities and AI fundamentals is required.
Experience in business analysis, process improvement, or technology consulting is required.
Excellent communication and change-management skills are required.
Familiarity with the Microsoft ecosystem, including Power BI and Power Platform, and prompt engineering for AI tools is required.
Preferred technical certifications include AI Business Professional (AB-730), AI Transformation Leader (AB-731), and Microsoft 365 Copilot & AI Administration Fundamentals (AB-900).

Responsibilities

Assess client workflows to identify high-value AI use cases and map AI and automation capabilities to business objectives.
Develop AI-enabled business solutions using Microsoft 365 Copilot and Power Platform tools.
Contribute to AI governance frameworks, define key performance indicators, and ensure ethical and compliant AI usage.
Translate technical AI concepts into clear, actionable insights for business leaders, and create demonstrations and presentations to showcase AI benefits.
Work with technical analysts and client teams to ensure proposed solutions are feasible and aligned, and to support project outcomes.
Develop effective prompt templates and identify opportunities for custom Copilot Agents to address specific business needs.
Evaluate and prepare client environments for AI deployment by checking data availability, licensing, and security and compliance alignment, and coordinate remediation of gaps before Copilot rollout.
Collaborate on user enablement to drive Copilot adoption, including delivering initial training, creating how-to guides, and supporting change management initiatives.
Develop, curate, and maintain AI training and enablement content, including tutorials, guides, and success stories, and make it accessible through Courser's SmartShift Academy platform for employees and clients.
Monitor Copilot usage and adoption metrics, including active users and frequency of use; quantify productivity impact, including time saved and output quality; and refine the AI roadmap based on findings.
Stay current on emerging Microsoft AI features, including Copilot capabilities, Copilot Studio agent tools, and relevant Azure AI services, and incorporate them into solution proposals and strategy updates.
Establish an internal AI Champions network at customer organizations to foster peer learning and sustain Copilot adoption.
Plan and facilitate Copilot readiness workshops, including technical audits of licensing, security, and data access, and interactive sessions with business stakeholders to identify high-value use cases and change management needs.
Lead change management for AI adoption by anticipating impacts on people, reducing disruption, and supporting teams through new AI-enabled workflows; apply frameworks such as Kotter's 8-Step model.
Lead discovery and advisory conversations with prospects and customers to shape AI initiatives, clarify outcomes, and align AI investments with business value.
Partner with Sales and Account Managers during pre-sales to scope AI opportunities, support solution positioning, and reduce deal risk through informed discovery.
Use Courser's Agent Builder Process to design, document, test, and deliver customer-specific Copilot Agents.
Lead outcome-driven AI READY workshops on use-case envisioning, AI roadmap definition, and adoption planning; synthesize findings into executive-ready readouts that support go/no-go and sequencing decisions.
Frame AI recommendations in terms of productivity gains, cost-to-serve reduction, risk mitigation, and operating leverage, and support leadership with clear tradeoffs and sequencing options tied to financial outcomes.

Desired Qualifications

Strategic thinking and business acumen, including systems thinking about how AI solutions affect broader business processes and outcomes.
Problem-solving ability to navigate ambiguity and identify high-value opportunities for AI applications.
Decision-making ability to balance technical feasibility, business value, and user impact when recommending solutions.
Ability to build trust with clients, executives, and cross-functional teams.
Ability to translate complex AI insights into clear, compelling narratives for business audiences.
Active listening to draw out client needs and pain points through thoughtful questioning and empathy.
A change-management mindset for guiding individuals and teams through AI-driven transformation.
Ability to coach and enable users to build confidence and capability with new AI tools.
Resilience and adaptability when navigating evolving technologies and organizational dynamics.
Ability to facilitate engaging, outcome-driven workshops to co-create AI use cases and roadmaps.
Ability to collaborate across technical analysts, project managers, and client teams.
Conflict-resolution skills to manage differing perspectives and align stakeholders toward shared goals.
Continuous learning to stay current on AI trends, Microsoft certifications, and emerging AI capabilities.
Creative thinking to explore new ways to apply AI to business challenges.
Awareness of bias and ethical considerations, with a commitment to responsible AI practices.

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

AI Business Analyst

The AI Business Analyst is a consultative role focused on aligning AI capabilities with client business needs. This individual will identify opportunities for AI-driven efficiencies, lead envisioning sessions, and champion adoption of Microsoft 365 Copilot and related AI tools. They will act as a bridge between business stakeholders and technical teams, ensuring AI solutions deliver measurable value.

Key Responsibilities:

·       Business Process Analysis: Assess client workflows to identify high-value AI use cases and map AI and Automation capabilities to business objectives.
·       Solution Design: Develop AI-enabled business solutions leveraging Microsoft 365 Copilot and Power Platform tools.
·       Governance & Strategy: Contribute to AI governance frameworks, define KPIs, and ensure ethical and compliant AI usage.
·       Communication: Translate technical AI concepts into clear, actionable insights for business leaders; create demos and presentations to showcase AI benefits.
·       Collaboration: Work closely with technical analysts and client teams to ensure feasibility and alignment of proposed solutions, as well as project outcomes.
·       Prompt Engineering & Agent Strategy: Develop effective prompt templates and identify opportunities for custom Copilot Agents to address specific business needs.
·       AI Readiness: Evaluate and prepare the client’s environment for AI deployment by checking data availability, licensing, and security/compliance alignment, and coordinate with technical teams to remediate any gaps before Copilot rollout.
·       User Adoption & Training Support – Collaborate on user enablement efforts to drive Copilot adoption, including delivering initial training, creating how-to guides, and supporting change management initiatives.
·       SmartShift Academy Content Management – Develop, curate, and maintain AI training and enablement content (e.g. tutorials, guides, success stories) and ensure it’s accessible via Courser’s SmartShift Academy platform for employees and clients.
·       Adoption Metrics & Value Realization (ROI Management): Monitor Copilot usage and adoption metrics (e.g. active users, frequency of use) and quantify the impact on productivity (time saved, output quality), then refine the AI roadmap based on these insights.
·       Continuous Innovation & AI Trend Integration: Stay up to date with emerging Microsoft AI features (such as new Copilot capabilities, Copilot Studio agent tools, or relevant Azure AI services) and proactively incorporate those into solution proposals and strategy updates.
·       AI Champion Program & User Community: Establish an internal “AI Champions” network at customer organizations to foster peer learning and sustain Copilot adoption.
·       Copilot Readiness Workshop Delivery: Plan and facilitate comprehensive readiness workshops to ensure clients’ environments and teams are fully prepared for Copilot deployment, including technical audits (licensing, security, data access) and interactive sessions with business stakeholders to identify high-value use cases and change management needs.
·       Change Management: Lead the human side of AI adoption by anticipating how change affects people, reducing disruption, and keeping teams confident and supported. Apply proven change management frameworks (e.g., Kotter’s 8-Step) to guide employees through new AI-enabled workflows.
·       Prospect & Customer Advising: Lead discovery and advisory conversations with prospects and customers to shape AI initiatives, clarify outcomes, and align AI investments to business value.
·       Solutions architecting: Partner with Sales and Account Managers during pre-sales to scope AI opportunities, support solution positioning, and reduce deal risk through informed discovery.
·       Agent Design, Build, and Delivery: Use Courser’s Agent Builder Process to design, document, test, and deliver customer-specific Copilot Agents.
·       Facilitate AI READY workshops: Lead outcome-driven workshops (use-case envisioning, AI roadmap definition, adoption planning) with executive and functional stakeholders. Synthesize findings into executive-ready readouts that drive clear go / no-go and sequencing decisions.
·       Economic Value Translation: Frame AI recommendations in terms of productivity lift, cost-to-serve reduction, risk mitigation, and operating leverage. Support leadership with clear tradeoffs and sequencing options tied to financial outcomes—not technical preference.
Qualifications:
·       Bachelor’s degree in Business, Information Systems, or related field.
·       Strong understanding of Microsoft 365 Copilot capabilities and AI fundamentals.
·       Experience in business analysis, process improvement, or technology consulting.
·       Excellent communication and change-management skills.
·       Familiarity with Microsoft ecosystem (Power BI, Power Platform) and prompt engineering for AI tools.
Preferred Technical Skills:
·       AI Business Professional (AB-730)
·       AI Transformation Leader (AB-731)
·       Microsoft 365 Copilot & AI Administration Fundamentals (AB-900)

Preferred Soft Skills:

·       Strategic Thinking & Business Acumen

Systems Thinking: Ability to understand how AI solutions impact broader business processes and outcomes.
Problem Solving: Comfort navigating ambiguity and identifying high-value opportunities for AI applications.
Decision-Making: Balancing technical feasibility, business value, and user impact when recommending solutions.

· Communication & Influence

Stakeholder Engagement: Skilled at building trust with clients, executives, and cross-functional teams.
Storytelling with Data: Translating complex AI insights into clear, compelling narratives for business audiences.
Active Listening: Drawing out client needs and pain points through thoughtful questioning and empathy.

· Change Leadership

Change Management Mindset: Understanding how to guide individuals and teams through AI-driven transformation.
Coaching & Enablement: Supporting users in building confidence and capability with new AI tools.
Resilience & Adaptability: Navigating evolving technologies and organizational dynamics with flexibility.

· Collaboration & Facilitation

Workshop Facilitation: Leading engaging, outcome-driven sessions to co-create AI use cases and roadmaps.
Cross-Functional Collaboration: Partnering effectively with technical analysts, project managers, and client teams.
Conflict Resolution: Managing differing perspectives and aligning stakeholders toward shared goals.

· Innovation & Curiosity

Continuous Learning: Staying current on AI trends, Microsoft certifications, and emerging AI capabilities.
Creative Thinking: Exploring novel ways to apply AI to solve business challenges.
Bias Awareness: Recognizing ethical considerations and promoting responsible AI practices.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

·       Competitive benefits package, including medical, dental, vision, and life insurance
·       401(k) company match
·       Flexible vacation time*
·       Paid sick time
·       10 Holidays including your Birthday and a Floating Holiday!
·       Healthy Lifestyle reimbursement
·       Membership Subsidy
·       40 Hours for Volunteer Time
·       Paid parental leave
·       Reimbursement for ongoing certifications

*Flexible vacation time after completing one full year of employment. For the first year of employment,
   full-time team members are provided 10 vacation days.

Physical Demands and ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

·       This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer.
·       The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding.
·       This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods.
·       The employee may be required to occasionally lift or move up to 10 pounds.
·       Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Americans with Disabilities Act (ADA) Statement

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Equal Opportunity Employer

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

About the Company

Courser

IT service provider aggregation and growth platform

Courser is a collective that grows IT service providers by acquiring or taking significant stakes in MSPs and related tech firms and then expanding them through shared resources and a dedicated growth platform. It partners with or buys Managed Service Providers to form a “family of companies” and offers access to a Third Party Advertising platform to unlock new business opportunities. It also provides funding and hands-on operational support to business owners, helping them scale and improve opportunities for employees and customers. What sets Courser apart is its portfolio-based approach built on a proven value-creation process, demonstrated through its founding company Palmetto Technology Group, and its ability to combine strategic acquisitions, platform-enabled growth, and advertising partnerships under one umbrella. The goal is to help IT service providers, especially MSPs, join a larger organization to accelerate growth, increase profitability, and better serve clients.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Greenville, SC
Founded: 2007

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